Homeserve/Oak Furniture Land HELP Please!!

KKmatters

Hi

I'm hoping I've posted in the right spot.... and desperately need some advice on 'what to do next?'!!!

We purchased a reclining suite (2 seater settee and 2 x chairs) from Oak Furniture Land along with an extending oak dining table and 6 chairs - we took out the 5 year warranty to cover these and have nothing but issues!

One of the reclining chairs 'dips' to the right this can be felt and is visually noticeable... one of the table legs on the chairs has split, we had to remove the piece of wood for safety reasons as it was quite sharp....

So after much to'ing and Fro'ing from November to February FINALLY they acknowledge the claims and reject both I appealed stating facts and an inspector was scheduled to visit - he inspected the chair agreed it was the springs in the seat that had collapsed on one side and it would take 6-8 weeks to get the new part.... I led him through to the dining room to show him the table he said he had no knowledge of that and couldn't inspect it!! So I call Homeserve AGAIN they arrange another inspection - same guy comes out agrees it needs replacing and again will take a few weeks to get the part...

So on 6th April I get a visit my chair is going to be repaired - however once he re-assembled it the foam inner cushion split and he said he had to take the chair away or at least part of it and showed me the impact of the split cushion, as I was looking I noticed the leather on the seat and the back of the chair was 'cracked' in two places - I said that wasn't like that before and he said the 'leather coating had cracked and would have to be colour matched while it was in for repair'???? I was then left to move 3 remaining parts of the chair plus the reclining mechanism into a 'safe area' and he said the chair would be back in 2 weeks.... so at the weekend I wrote saying it's nearly 2 weeks was there any news on my chair and what was happening to the table leg... now the fun begins!!

They are going to 'chase up' the chair but as for the table leg - the retailers do not provide replacement legs, therefore they would have to uplift the table leg and return it to their workshop for repair... I said this wasn't acceptable as who knows when I will get it back again... so they called and arranged for a french polisher to 'restore the leg to showroom condition'... I explained I wasn't available on the suggested date and could we re-schedule - the answer was it'll be months before he's in your area again therefore we'll just uplift the leg and repair it - I said 'and in the meantime what do I do with an unusable 3 legged table and I still haven't heard about my chair'.... so now it's being referred back to the manager for resolution - he is still chasing my chair and has no idea what to do about the table leg - he 'thinks' the best option is to wait for a 'spare' to become available!!!!

I have expressed my dissatisfaction with this but wondered - do I have grounds to ask for new table if they can't replace the leg on the current one and a new chair or do I just have to ride this one out and make a mental note never purchase furniture warranty again?!?!

Any advice would be gratefully received, I am avoiding emailing them again until I've sourced all my options - Thank you