We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
More vodafone issues!
So I have yet more issues with vodafoneicon. This is the final straw unfortunately.
I've had over 2 months of constant maintenance in my area and despite several chats to advisors, all I am being offered is a 'free' sure signal device which I've to pay for and have the money credited onto the account. I don't have the money to pay for this upfront especially since it needs my broadband to work!
An advisor on friday apparantly placed the order for free alongside a free mifi device as a gesture of goodwillicon however this was cancelled by vodafoneicon who didn't tell me until I enquired today to find out where the missing delivery was.
So yeah, 2 months of constant maintenance and they state this isn't grounds for any cancellation as the engineers are working on it and it will be sorted 'soon'.
What are my rights with this, if any?
I've had over 2 months of constant maintenance in my area and despite several chats to advisors, all I am being offered is a 'free' sure signal device which I've to pay for and have the money credited onto the account. I don't have the money to pay for this upfront especially since it needs my broadband to work!
An advisor on friday apparantly placed the order for free alongside a free mifi device as a gesture of goodwillicon however this was cancelled by vodafoneicon who didn't tell me until I enquired today to find out where the missing delivery was.
So yeah, 2 months of constant maintenance and they state this isn't grounds for any cancellation as the engineers are working on it and it will be sorted 'soon'.
What are my rights with this, if any?
Currently in a Protected Trust Deed - 17 payments until DEBT FREE - February 2027
0
Comments
-
You need to grow a pair.
Of course they'll try and fob you off.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Hi Ryan92,
If you still need help with this, email us via the Contact us form here.
To access the form you'll need to enter the code WRT135.
As well as stating your query in the question box, please also quote "MSE Forum".
Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.
Kind regards,
Sarah
Social Media Operations
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Ex forum ambassador
Long term forum member0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards