HP Wireless printer connection issue

bod1467

J_B wrote: »

how 'tech savvy do you want me to be?

May I refer my learned friend to:

J_B wrote: »

Well, it has some numbers which seem to be ... erm numbers!

??

bod1467

J_B wrote: »

When I click on the wireless icon in the notification area, it's connected to the house wifi - i can see the printer as a separate item as well as next door etc.
If I disconnect from 'house' I can then connect the PC to the printer directly, but cant (can I?) connect to both at the same time

This sounds like the printer has a print server or similar exposed as a WiFi access point ... you do NOT want to be connecting to this. The printer should be connected to the house WiFi, as should the PC.

J_B

bod1467 wrote: »

May I refer my learned friend to:

Sorry, I printed out al the info but it is with the printer ... and I'm not

bod1467 wrote: »

This sounds like the printer has a print server or similar exposed as a WiFi access point ... you do NOT want to be connecting to this. The printer should be connected to the house WiFi, as should the PC.

The printer and PC are both connected to the house wi-fi.

It prints fine when it's awake, but once it goes to sleep, we need to wake it up to make it work.

bod1467

Hmm. Well in my best Dragon's Den impersonation ... For that reason, I'm out.

Sorry - no idea. Are you sure it's the printer which goes idle? Does the printer in Devices and Printers in Windows show as idle/offline?

Le_Kirk

Click on this link and see if it offers any help: -
http://support.hp.com/us-en/document/c03307155

J_B

bod1467 wrote: »

Hmm. Well in my best Dragon's Den impersonation ... For that reason, I'm out.

Noooo ......... don't leave me .....

bod1467 wrote: »

Sorry - no idea. Are you sure it's the printer which goes idle? Does the printer in Devices and Printers in Windows show as idle/offline?

Will go tomorrow and look ....

Le_Kirk wrote: »

Click on this link and see if it offers any help: -
http://support.hp.com/us-en/document/c03307155

Will go tomorrow and look ....

J_B

J_B wrote: »

Will go tomorrow and look ....

So...
I removed all evidence of HP
First in CCleaner and then checked in Control Panel
Then ran CCleaner cleaning and then registry clean
Then rebooted
Then 'added a printer' in Control Panel and the printer had gone to sleep again
Woke it up and then CP found it fine, installed it and it worked.
:T

I left quickly before any problems reoccurred!!

Le_Kirk

J_B wrote: »

I left quickly before any problems reoccurred!!

.......... and before the guarantee runs out, a tactic I have been using for years!

macman

Le_Kirk wrote: »

^^^ It's connected wirelessly, it's in the title but question: -
Is it the printer that goes to sleep or the PC?
When the problem occurs, does the wireless light (assuming you have one) on the printer go out or stay on?
Can you detect the wireless printer with your PC as you would when searching for your router for example.
OK, that's 3 questions!

No, the title says that it's a wireless printer, which can be used wirelessly or by USB, hence my question.

J_B

Update -

Just back home and called at D's on the way.
We have concluded that it is the printer that is somehow going to sleep and losing the connection.
Just pressing the power button wakes it up, but doesn't re-establish connection.
Turning it of completely and then back on again, does connect.

Can we update the printer software somehow???
All the 'auto-off' options are set to 'off'.