HP Wireless printer connection issue

J_B

DD1 has an HP Deskjet 3520 printer

It used to work fine, but recently it has become problematic.
Once it has gone to 'sleep/stand-by' it won't wake up again without pressing the power button on the front!
I have removed it and all the HP stuff as well, then reinstalled but still the problem persists.

Has anyone any bright ideas??

macman

Is it connected wirelessly or by USB?

Le_Kirk

^^^ It's connected wirelessly, it's in the title but question: -
Is it the printer that goes to sleep or the PC?
When the problem occurs, does the wireless light (assuming you have one) on the printer go out or stay on?
Can you detect the wireless printer with your PC as you would when searching for your router for example.
OK, that's 3 questions!

J_B

Le_Kirk wrote: »

Is it the printer that goes to sleep or the PC?

Printer

Le_Kirk wrote: »

When the problem occurs, does the wireless light (assuming you have one) on the printer go out or stay on?

I've never seen it on, even when printing wirelessly (spelchequer doesn't like that word!)

Le_Kirk wrote: »

Can you detect the wireless printer with your PC as you would when searching for your router for example.

Yes, I tried that, but needed to disconnect from the house wi-fi to connect to the printer, which wasn't at all ideal.

bod1467

If you scroll through the screens on the printer and select the Wireless option, does it show it as having proper IP, subnet etc. details?

This happened with my HP printer recently (different model) - it lost all of it's wifi settings. The only way I could get things restored was to delete all instances of the printer on my PC, run the HP utility, use the Add Printer option then follow the process. All is now OK.

J_B

bod1467 wrote: »

If you scroll through the screens on the printer and select the Wireless option, does it show it as having proper IP, subnet etc. details?

Well, it has some numbers which seem to be ... erm numbers!

bod1467 wrote: »

The only way I could get things restored was to delete all instances of the printer on my PC, run the HP utility, use the Add Printer option then follow the process. All is now OK.

I did all this - it works initially, but then once it's asleep, you have to manually wake it up before it will work again!

Candles_by_Lisa

Have you update the drivers lately? Or updated your pc/laptop. I find out if a windows update hasn't been installed on my laptop the printer wont work until I install it.

J_B

Candles_by_Lisa wrote: »

Have you update the drivers lately? Or updated your pc/laptop. I find out if a windows update hasn't been installed on my laptop the printer wont work until I install it.

Laptop is set to auto on Win Update
Software was downloaded from HP site last week.

Le_Kirk

J_B wrote: »

Yes, I tried that, but needed to disconnect from the house wi-fi to connect to the printer, which wasn't at all ideal.

Not sure what you mean about having to disconnect from the house Wi-Fi. If you have a wireless card in the laptop and a wireless card in the printer, click on Network settings in the laptop and do a scan/search you should find all the available wireless (including your neighbours)!

Can you get into printer settings and see what turns off when in sleep mode.

bod1467

Le_Kirk wrote: »

Can you get into printer settings and see what turns off when in sleep mode.

This is a valid question ... it may not necessarily be the printer that is going into standby, it could be Windows printer connection.

Given the replies from OP so far, I suspect analysing this issue may be beyond his/her current knowledge.

OP - do you have a tech-savvy friend or family member who could help?

J_B

Le_Kirk wrote: »

Not sure what you mean about having to disconnect from the house Wi-Fi.

When I click on the wireless icon in the notification area, it's connected to the house wifi - i can see the printer as a separate item as well as next door etc.
If I disconnect from 'house' I can then connect the PC to the printer directly, but cant (can I?) connect to both at the same time

Le_Kirk wrote: »

Can you get into printer settings and see what turns off when in sleep mode.

Maybe, it's DD's house and I'm not there!

bod1467 wrote: »

Given the replies from OP so far, I suspect analysing this issue may be beyond his/her current knowledge.

OP - do you have a tech-savvy friend or family member who could help?

I am deeply offended by your comments.

I fitted a new hard drive in the laptop, last year and installed W7 and then set up the printer to work correctly - how 'tech savvy do you want me to be?