Re-Registered my seller a/c on Amazon - now I have a restriction.

nortong

I had a professional seller account in the name of my limited company with no restrictions or limits. I re-registered it in my own name following the closure of my company.

The re-registration process was an absolute nightmare which took three months to achieve a positive conclusion. When at last I finally received the good news I was told by Amazon that my account would have a temporary disbursement of 15,000 Euros.

What is the implication of this, please?

RFW

nortong wrote: »

When at last I finally received the good news I was told by Amazon that my account would have a temporary disbursement of 15,000 Euros.

What is the implication of this, please?

It doesn't mean anything as you have written it. 15,000 Euros per what, day, week, month, year? Is there a delay on disbursement? The only problem I had was with Spain, where I rarely sell anything, and I had a 21 (I think) day rolling hold on disbursements.

nortong

RFW wrote: »

It doesn't mean anything as you have written it. 15,000 Euros per what, day, week, month, year? Is there a delay on disbursement? The only problem I had was with Spain, where I rarely sell anything, and I had a 21 (I think) day rolling hold on disbursements.

Here is the email I had from Amazon:

Dear Seller,

Congratulations! You can start selling on Amazon immediately.

Your account is currently under a disbursement limit of €15,000 (or GBP equivalent). As you reach this limit, Amazon Payments will automatically begin to verify your account in order to lift the disbursement limit. During this process, we may ask you to provide documentation such as identity documents, proof of address, bank account ownership documents, etc.


Kind regards,
Amazon Payments Europe

theonlywayisup

You need to verify your account when/if you have gone over that limit.

You can opt to verify now and upload the documentation they need, contact seller support to do it.

nortong

theonlywayisup wrote: »

You need to verify your account when/if you have gone over that limit.

You can opt to verify now and upload the documentation they need, contact seller support to do it.

Sorry, I worded my question badly. What I should have said was that Amazon already have asked for and received from me all evidence of my identity, my bank details, proof of address; bearing in mind that they had already been given this information when I originally had my a/c successfully verified with my limited company.

I don't know what further proof of my existence, trading status and financial solvency they could possibly need - I can't remember what colour my grandmother's eyes were or how many shoes my great-aunt's second cousin once removed had repaired by the local cobbler.

It's all a bit farcical, is it really worth all the messing around?

RFW

nortong wrote: »

Sorry, I worded my question badly. What I should have said was that Amazon already have asked for and received from me all evidence of my identity, my bank details, proof of address; bearing in mind that they had already been given this information when I originally had my a/c successfully verified with my limited company.

I don't know what further proof of my existence, trading status and financial solvency they could possibly need - I can't remember what colour my grandmother's eyes were or how many shoes my great-aunt's second cousin once removed had repaired by the local cobbler.

It's all a bit farcical, is it really worth all the messing around?

Try and call seller performance and ask them or send an email explaining that you thought you were done.

When they were doing their last round of checks I had been verified then I updated an email address and it triggered another lot of checks. I got three different reasons, from "don't worry about it" to wanting loads of information I couldn't provide as it didn't exist. Finally got through to someone sensible who told me they were missing something that they hadn't previously asked for (I really can't recall what it was) and that the email change had triggered a recheck that found it missing.
The trouble with Amazon is it can be tricky getting the right person to address your problem, perseverance and the odd complaint usually gets you somewhere.

soolin

There is a dedicated thread on the Amazon boards purely for verification questions- it might be worth asking there.

I had real issues with mine, I kept getting told it was fine, then I needed more info then I was suspended as my trading name didn't match my user name ! I am a sole trader for HMRC purposes so trade in my own name, say 'Soolin Smith' but Amazon wanted bank account and ID information in my Amazon ID trading name which was for example 'Black Books'.

nortong

Thanks for your replies - just a passing thought, I wonder how successful Amazon would be if they became efficient? Something we'll never know, I fear.

RFW

nortong wrote: »

Thanks for your replies - just a passing thought, I wonder how successful Amazon would be if they became efficient? Something we'll never know, I fear.

I think they're efficient in a lot of the right places. They're led by buyers and satisfying them first and foremost.
In seller performance they seem to underfund it, employing no more than people who answer telephones and rely on programming for them to ask the right questions/get the right info. From what I could gather there's a specialist team somewhere who check that everything is ok but it takes 2 or 3 layers of idiots before it gets to them.