Parliamentary and Health Service Ombudsman

holdon

I am in the final stages of dealing with the Parliamentary and Health Service Ombudsman(PHSO) and seek advice/assistance from anybody who has experienced the 'service'.

I wrote (24/12/2015) to the PHSO following a detailed complaint firstly about BT secondly Ofcom and the Ombudsman Service Communications(OSC) and finally the PHSO.


The PHSO say they have investigated my complaint and I received the final 'adjudication' which, in my opinion, is flawed in that it contained false assertions and less than accurate conclusions, they also state that Ofcom have no control over the OSC which in itself is less than encouraging,


I understand that the OSC is the independent Alternative Dispute Resolution organisation responsible for, amongst other things, complaints against telecommunication providers, I also understand that in order to be appointed the OSC are required to be controlled/appointed by a 'competent authority', in this case I understand this to be Ofcom. Both Ofcom and the OSC websites advertise each other.



I have not received reply from the PHSO to my letter of 24/23/2015 which was very detailed and contained further evidence in support of my contentions and discrediting what I had been advised by the PHSO.



The decisions of the OSC were flawed by the use of false assertions and incorrect conclusions that has been endorsed by a review by the Independent Assessor(IA) as far as maladministration of the OSC was concerned, unfortunately his remit does not permit him to comment on the validity or otherwise of the OSC report. It was most clear from the IA report that the OSC are not equipped to deal with complaints about maladministration as their own is so bad.



I am haunted by maladministration issues as the PHSO appear to suffer from the same problem, if nobody understands maladministration then where do you go to get a 'fair and just' hearing of a complaint. I believe that maladministration is important as when exhibited it throws the entire process into question and promotes 'distrust'.



I will be most grateful for suggestions based on experience and for the future prospects and handling of my complaint.

TadleyBaggie

But did they fix your broadband connection?

holdon

My post has nothing to do with 'broadband connection', please read the 'post.'

TadleyBaggie

So why post in the "Broadband and Internet Access" forum....?

mije1983

I imagine it is linked to a previous post by the OP.

https://forums.moneysavingexpert.com/discussion/5311887

TadleyBaggie

Apart from an Ombudsman being mentioned, there is no connection.

mije1983

TadleyBaggie wrote: »

Apart from an Ombudsman being mentioned, there is no connection.

Indeed. I'm sure it's just purely a coincidence that the last thread talks about complaining to the OSC about BT and this one is about complaining to the PHSO about the OSC and BT!

How unlucky for the OP to have need to escalate 2 totally unrelated complaints in 4 months :think:

TadleyBaggie

The OP seems a bit confused, they also posted the same thread in the "The LPG, Heating Oil, Solid & Other Fuels Board".

holdon

You will see I also posted that 'I posted in error', by referring to a telecom matter, there is no confusion on my part, the Ombudsman Service does not only present themselves as the ADR on telecom matters but also a variety of others, including utilities.

DavidP24

holdon wrote: »

I am in the final stages of dealing with the Parliamentary and Health Service Ombudsman(PHSO) and seek advice/assistance from anybody who has experienced the 'service'.
I wrote (24/12/2015) to the PHSO following a detailed complaint firstly about BT secondly Ofcom and the Ombudsman Service Communications(OSC) and finally the PHSO. The PHSO say they have investigated my complaint and I received the final 'adjudication' which, in my opinion, is flawed in that it contained false assertions and less than accurate conclusions, they also state that Ofcom have no control over the OSC which in itself is less than encouraging, I understand that the OSC is the independent Alternative Dispute Resolution organisation responsible for, amongst other things, complaints against telecommunication providers, I also understand that in order to be appointed the OSC are required to be controlled/appointed by a 'competent authority', in this case I understand this to be Ofcom. Both Ofcom and the OSC websites advertise each other.
I have not received reply from the PHSO to my letter of 24/23/2015 which was very detailed and contained further evidence in support of my contentions and discrediting what I had been advised by the PHSO.
The decisions of the OSC were flawed by the use of false assertions and incorrect conclusions that has been endorsed by a review by the Independent Assessor(IA) as far as maladministration of the OSC was concerned, unfortunately his remit does not permit him to comment on the validity or otherwise of the OSC report. It was most clear from the IA report that the OSC are not equipped to deal with complaints about maladministration as their own is so bad.
I am haunted by maladministration issues as the PHSO appear to suffer from the same problem, if nobody understands maladministration then where do you go to get a 'fair and just' hearing of a complaint. I believe that maladministration is important as when exhibited it throws the entire process into question and promotes 'distrust'.
I will be most grateful for suggestions based on experience and for the future prospects and handling of my complaint.

If you try to use two carriage returns and separate your posts into paragraphs people may be able to read them.

kwikbreaks

Plus posting in boards where they have some relevance may help. This board is for the most part a technical one although sadly also covering simple contractual matters which would be covered by actually reading them.