Connection has timed out! Help please

tinateaspoon

For over a week now have had endless problemw with websites "taking too long to respond". This is happening on a 4 mth old HP laptop preloaded with Windows 10. Makes no difference if wifi or wired in, whether I use Firefox or Edge. Running Kaspersky security and that's up to date; even disconnecting the firewall doesn't help. My old Windows 7 (AVG) desktop is working fine, so presume its not Plusnet provider.

For an almost "new" computer this is absolutely driving my mad - any suggestions please gratefully appreciated!

JJ_Egan

Could be you need to clear cookies and history .

lizzy85

Try installing Google Chrome. Connection time out usually relate to the connection of your laptop to the internet. There is no either internet connection or slow internet.

dcouponzzzz

Run a test on http://www.speedtest.net/ to see what up/down connection you're getting to your house before doing any troubleshooting, could be something out of your control.

shakeitright

Have you tried restarting the router?

debitcardmayhem

Disable the wifi then try again with wired ...then report back again.

tinateaspoon

thanks for suggestions, have cleared cookies\history, tried wi-fi and wired, turning router on\off, done the speed test (much the same as the old Windows 7).

Not tried chrome, as Firefox & Edge both reacting the same.

Now un-installed Kaspersky and using Defender.

Still no better!

pendragon_arther

I don't use w10 but there have been a few problems with it's drivers regarding internet. See if you've got the latest driver/s. It's also worth installing InSsider (free) to see which channels have got the strongest local signal and change your router setting accordingly. (the lowest number is the strongest). http://www.inssider.com/downloads/

tinateaspoon

Thanks, drivers are up to date and have now changed the channel & installed chrome, but still no better!

System

Hi

More specialised help here...
http://h30434.www3.hp.com/t5/Notebooks/ct-p/Notebook


Also try the text below, specifically 4, 5, 7, 9, D, E & F to exit.

The stupid smiley things are a colon : and then A ARP, and D respectively DNS.
======

:: NetFixer.bat, Copy, Paste & Save As...
:: Use a text editor (Notepad). Then edit
:: the file, EG-Remove the :: in front of
:: ::ipconfig -all >>IP.txt to make a txt
:: file called IP.txt to read thru later.
:: Run as Administrator for best outcome.
@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO...................................
@ECHO THE RESULTS MAY VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO 0 - PING_LO Ping test to 127.0.0.1
@ECHO 1 - PING_MS Ping test to Microsoft
@ECHO 2 - GET_MAC Obtain MAC address(es)
@ECHO 3 - GET_IPs Lists all IP addresses
@ECHO 4 - IPvFOUR Reset to remove errors
@ECHO 5 - IP_RNEW Force/Renew IP address
@ECHO 6 - IPv_SIX Reset to remove errors
@ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
@ECHO 8 - NETSTAT All Network Statistics
@ECHO 9 - SH_WLAN Display WLAN interface
@ECHO A - ARP_TAB Displays ARP IP tables
@ECHO B - NS_LKUP Shows your Name Server
@ECHO C - SYS_SUM System Summary Windows
@ECHO D - DNS_FIX Flush and Register DNS
@ECHO E - WINSOCK Reset to remove errors
@ECHO F - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press 0-9, A-F, and then ENTER:
IF %M%==0 GOTO PING_LO
IF %M%==1 GOTO PING_MS
IF %M%==2 GOTO GET_MAC
IF %M%==3 GOTO GET_IPs
IF %M%==4 GOTO IPvFOUR
IF %M%==5 GOTO IP_RNEW
IF %M%==6 GOTO IPv_SIX
IF %M%==7 GOTO NBTSTAT
IF %M%==8 GOTO NETSTAT
IF %M%==9 GOTO SH_WLAN
IF /I %M%==A GOTO ARP_TAB
IF /I %M%==B GOTO NS_LKUP
IF /I %M%==C GOTO SYS_SUM
IF /I %M%==D GOTO DNS_FIX
IF /I %M%==E GOTO WINSOCK
IF /I %M%==F GOTO FINISHD
:PING_LO
ping LOOPBACK
GOTO MENU
:PING_MS
ping MICROSOFT.COM
GOTO MENU
:GET_MAC
getmac | more /c
:: getmac >> GetMac.txt
:: Notepad GetMac.txt
GOTO MENU
:GET_IPs
ipconfig -all | more /c
:: ipconfig -all >>IP.txt
:: Notepad IP.txt
GOTO MENU
:IPvFOUR
netsh int ipv4 reset reset.log
GOTO MENU
:IP_RNEW
ipconfig /release
ipconfig /renew
GOTO MENU
:IPv_SIX
netsh int ipv6 reset reset.log
GOTO MENU
:NBTSTAT
nbtstat -RR
GOTO MENU
:NETSTAT
netstat -e -r -s | more /c
:: netstat -e -r -s >> NetStat.txt
:: Notepad NetStat.txt
GOTO MENU
:SH_WLAN
netsh wlan show drivers | more /c
netsh wlan show interfaces | more /c
GOTO MENU
:ARP_TAB
arp /a
GOTO MENU
:NS_LKUP
nslookup /ns
GOTO MENU
:SYS_SUM
msinfo32
GOTO MENU
:DNS_FIX
ipconfig /flushdns
ipconfig /registerdns
GOTO MENU
:WINSOCK
netsh winsock reset catalog
GOTO MENU
:FINISHD
EXIT

and.why.not

Fixed the above post for you - some of it was turning into smilies!

johndough wrote: »

Hi

More specialised help here...
http://h30434.www3.hp.com/t5/Notebooks/ct-p/Notebook


Also try the text below, specifically 4, 5, 7, 9, D, E & F to exit.
======

:: NetFixer.bat, Copy, Paste & Save As...
:: Use a text editor (Notepad). Then edit
:: the file, EG-Remove the :: in front of
:: ::ipconfig -all >>IP.txt to make a txt
:: file called IP.txt to read thru later.
:: Run as Administrator for best outcome.
@ECHO  THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO  VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO................................... 
@ECHO  THE RESULTS MAY VARY ACCORDING TO 
@ECHO  YOUR CONFIGURATION AND USER LEVEL.
@ECHO  A RE-BOOT MUST BE DONE AFTER DOING
@ECHO  SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO  TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO  0 - PING_LO Ping test to 127.0.0.1
@ECHO  1 - PING_MS Ping test to Microsoft
@ECHO  2 - GET_MAC Obtain MAC address(es)
@ECHO  3 - GET_IPs Lists all IP addresses
@ECHO  4 - IPvFOUR Reset to remove errors
@ECHO  5 - IP_RNEW Force/Renew IP address
@ECHO  6 - IPv_SIX Reset to remove errors
@ECHO  7 - NBTSTAT NETBIOS -Renew -Repair
@ECHO  8 - NETSTAT All Network Statistics
@ECHO  9 - SH_WLAN Display WLAN interface
@ECHO  A - ARP_TAB Displays ARP IP tables
@ECHO  B - NS_LKUP Shows your Name Server
@ECHO  C - SYS_SUM System Summary Windows
@ECHO  D - DNS_FIX Flush and Register DNS
@ECHO  E - WINSOCK Reset to remove errors
@ECHO  F - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press 0-9, A-F, and then ENTER:
IF %M%==0 GOTO PING_LO
IF %M%==1 GOTO PING_MS
IF %M%==2 GOTO GET_MAC
IF %M%==3 GOTO GET_IPs
IF %M%==4 GOTO IPvFOUR
IF %M%==5 GOTO IP_RNEW
IF %M%==6 GOTO IPv_SIX
IF %M%==7 GOTO NBTSTAT
IF %M%==8 GOTO NETSTAT
IF %M%==9 GOTO SH_WLAN
IF /I %M%==A GOTO ARP_TAB
IF /I %M%==B GOTO NS_LKUP
IF /I %M%==C GOTO SYS_SUM
IF /I %M%==D GOTO DNS_FIX
IF /I %M%==E GOTO WINSOCK
IF /I %M%==F GOTO FINISHD
:PING_LO
ping LOOPBACK
GOTO MENU
:PING_MS
ping MICROSOFT.COM
GOTO MENU
:GET_MAC
getmac | more /c
:: getmac >> GetMac.txt
:: Notepad GetMac.txt
GOTO MENU
:GET_IPs
ipconfig -all | more /c
:: ipconfig -all >>IP.txt
:: Notepad IP.txt
GOTO MENU
:IPvFOUR
netsh int ipv4 reset reset.log
GOTO MENU
:IP_RNEW
ipconfig /release
ipconfig /renew
GOTO MENU
:IPv_SIX
netsh int ipv6 reset reset.log
GOTO MENU
:NBTSTAT
nbtstat -RR
GOTO MENU
:NETSTAT
netstat -e -r -s | more /c
:: netstat -e -r -s >> NetStat.txt
:: Notepad NetStat.txt
GOTO MENU
:SH_WLAN
netsh wlan show drivers | more /c
netsh wlan show interfaces | more /c
GOTO MENU
:ARP_TAB
arp /a
GOTO MENU
:NS_LKUP
nslookup /ns
GOTO MENU
:SYS_SUM
msinfo32
GOTO MENU
:DNS_FIX
ipconfig /flushdns
ipconfig /registerdns
GOTO MENU
:WINSOCK
netsh winsock reset catalog
GOTO MENU
:FINISHD
EXIT