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Fibre activation fee

Sky looking £50 to activate fibre for us to change over. We have already been with Talk Talk on fibre so how do you activate something that is already active? Is it not just a case of taking over the line?

sk56
Savings: £2 Jar: £804/£1000
Debts: Santander 1211.12/1780.47 (32% Paid) Total Debt Paid Off £12871.66

Comments

  • unforeseen
    unforeseen Posts: 7,403 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Because the connection has to be moved from TalkTalk LLU equipment in the exchange to Sky LLU equipment at a guess
  • Tell Sky you are not willing to pay the fee and see if they will drop it.

    You are the one with the power.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • lee111s
    lee111s Posts: 2,987 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    It's actually the charge from Openreach to go the cabinet and change the port your line is connected to on the DSLAM, that is passed on to the customer.


    Often if you take out the higher speed packages, the ISP absorbs this cost due to the higher monthly fee you're paying for the service.
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