Talk Talk moving house contract

helens1

I will be moving home in the next month or so. I am with Talk Talk on an 18m contract, not long renewed.
When I tried to put in the details on their internet house move, (to see if it was available at my new address), it appears I will be charged £47.70 per month, for exactly the same services I receive now. No discount will be given.

I currently pay £38.95 for 12m, then £43.95 for 6m. TT gave a discount if I agreed to stay with them for another 18m - half price line rental for the duration of the contract and £5 off the super-fibre for 12m of the 18m contract, this contract ends 04/07/2017.

As I am taking the same services and have been a loyal customer of TT for the past 5 years, why is that discount /contract not carried over? - especially as I was given it, to stay with TT for another 18m.

If I have to open a new contract through no choice/fault of my own, surely I should have the option of leaving TT with NO PENALTY/EARLY EXIT charge? - as the previous contract with discounts, will have been made null and void by TT not myself.

Please advise where I stand.

Thanks

Helen
:huh:

JJ_Egan

You are breaking the contract not TT.
They supply the service at X address you contracted to its you that's moving .
TT are entitled to ask for the full balance of the contract .
See multiple identical posts on the board .
Usual not to charge this outstanding balance if you take out a new contract with them at the new address .

helens1

Can you tell me why the contract is classed as being broken because I am moving house?
Why are the same services not able to be transferred on the same contract? - after all, I would be using the same equipment and using the same services, just at another address.
Have I understood it correctly therefore, that they are able to charge me an exit fee/or the total remaining amount of the contract if I move house and don't want to stay with them because they want me to start a new more expensive contract?
Is this a normal occurrence with all broadband providers?
Thanks

jbainbridge

Says it should be free http://help2.talktalk.co.uk/moving-home-talktalk-1

I'd ring them and talk to them.

JJ_Egan

helens1 wrote: »

Can you tell me why the contract is classed as being broken because I am moving house?


The contract is at X address not nationwide .
You are the one choosing to move .


>>>Is this a normal occurrence with all broadband providers?


Move and start a new contract yes.


But as said negotiate with them .

You can cancel current contract and pay the balance .
Move to new house entitles you to look at ISPs deals as a new customer .

pathtofreedom

Have you actually talked to them about this? I'm with sky and am moving, I'm out of contract but continuing with them as I want to see how good the interenet is there before haggling and getting tied in. I just have to pay £35 fee to move my sky, phone and interenet over with no changes to my bills etc. I did all mine over their live chat and was very easy to sort out, well assuming they come next week like planned.

helens1

Hi

thanks for the help.

Yes I've spoken to them, they are now saying once I have the actual moving date, I can ring them and discuss other discounts with the home moving team.

Helen

macman

Almost all providers do this except for Sky-why would they give you a free home move only for you to give notice a month later? It will also depend on whether TT are available LLU on the new exchange, if it's a different one.

TalkTalk

Hi helens1,

There is no charge for a home move. When a home move order is placed a new contract is entered, all available discounts and offers can be discussed when placing the order. I hope this helps,

Thanks
Abbie