Marks & Spencer Recruitment Process

princesslae

Hi everyone,

Earlier today I completed an online 'Talent Screening' on the M&S website. I've been told I passed the first part and now have an assessment booked at the store later on in the week, where I will be given an exercise to see what my customer service skills are like.

I was just wondering if anybody else has been to one of these assessment things at M&S and if so, what are they like? Do you have a normal interview as well, or is it just this exercise thing? What kind of thing should I expect to be asked to do there? I have a fair bit of retail experience but have never been to anything like this before and obviously would like to be prepared so I can give it my best go.

Also, is it normal to only recieve confirmation of the time by email? i thought it a bit unusual that they didn't callor anything...

Thanks

tickle

When i had my assesment (last year) i had to do a little role play.
I was told that the person was having a work party for 6 and sell the "customer" items suitable for the party from cards given to me.They also had a budget to stick to.
It was not too bad and the people who did this were brilliant and helped me along.
I did not have a further interview,i was told i passed within ten minutes and was offered a job there and then (permanent when i applied for a temp position).

After that it was a 3 day induction to learn the tills,customer service and health and safety.

good luck

peter65_2

in the role play, make sure you take the customer to the product (they love that), ask if there's anything else you can help with and try to put a positive spin on EVERYTHING & you're laughing. Some babble about taking ownership and responsibility with customers, the quality of m&s goods, and going to ANY lengths to make the customer happy will get you pretty much in for definite too. Good luck!

princesslae

Thanks so much for that you two. I feel much better now I have a bit of an idea of what it will entail. What do you mean by choosing the items from cards though? Do they not actually take you out onto the shop floor to pick the items?

I love M&S and have always wanted to work there so hopefully that will come across well at the interview.

Did you enjoy working there?

tickle

sorry for the late reply i was looking at other sites.

I did not go onto the shop floor to do my role play but stayed in a small interview room to do it,but i have heard other people have been taken onto the shop floor.

I had a set of cards which had food items and prices on so i could work out the balance and give a varied party menu.

I imagine each interview is different.

I quite like working at m&s,no day is the same.Some customers can be very nasty but take it with a pinch of salt and please dont take it personally.
Some jobs are harder than others,i currently work in the coffee shop which is quite hard work but the day goes really quick.

you get 20% discount and are able to buy stock at the end of each working day for reduced prices.1p for milk,other items are 1/4 price.


put a post on and let me know how you get on.

princesslae

Hey tickle, thanks for replying.

I'm not sure what department the vacancy is for. I know it's temporary so maybe they will take on more than one person for Xmas, i'm not sure?

Thanks again and will let you know what happens!

princesslae

Hi everyone,

Just to say my assessment went really well- iIve been offered a position @ M&S! I'm still waiting to hear when my start date will be, but I'm happy

The role play was quite different to what I imagined, but quite fun. Thanks people !

dmg24

Fantastic news princess,

Well done! x

princesslae

dmg24 wrote: »

Fantastic news princess,

Well done! x

Thank-you

Does anyone know if you get the discount straight away? In my previous jobs it's usually been after three months service, but I thought it may be different if you're on a temp contract from the beggining.

tickle

Fantastic well done.

I got my staff discount straight away,they give you a card takes about 4 weeks to come through though,and you can have one for another member of your family (have to live in same house).
When they have 3 for 2,or 20% you still can use your discount on these,so even more of a bargain.

Hope you enjoy the new job.

Plum_Pie

Hurray for you! I got my discount card quite quickly. I also found them good for training -even for temps ie if you wanted to do a first aid course or similar.