Npower payment demand

mike41

I left npower for xtra energy in April 2014. They sent a bill in June 2014 and said payment would be taken by DD in july 2014. They did take a payment, but not the whole amount. In September 2015 under a mse collective I moved to eon.
Today I have received a demand from npower for £339.66 or the matter could be passed to a debt collection agency.
Having read all the back billing problems on here where do I stand.

System

mike41 wrote: »

I left npower for xtra energy in April 2014. They sent a bill in June 2014 and said payment would be taken by DD in july 2014. They did take a payment, but not the whole amount. In September 2015 under a mse collective I moved to eon.
Today I have received a demand from npower for £339.66 or the matter could be passed to a debt collection agency.
Having read all the back billing problems on here where do I stand.

A creditor has up to 6 years to pursue most outstanding debts. Am I correct in assuming that you are not questioning the amount due - just the fact that the supplier didn't claim the amount due via DD? If this is the case, then a simple admin error has occurred and the supplier has right on his side. That said, I would have a conversation with them about time to pay.

mike41

I thought I had read on here they had a year. This is 2 years.

footyguy

mike41 wrote: »

I thought I had read on here they had a year. This is 2 years.

6 years
http://www.legislation.gov.uk/ukpga/1980/58
(5 years in scotland)

You may be confusing yourself over the back billing code. This is a code that directed all domestic energy suppliers to stop back-billing customers for energy used more than 12 months ago, if the supplier was at fault for not having sent a bill to the customer.

You were sent a bill in June 2014 for energy used up to April 2014

JJ_Egan

mike41 wrote: »

I thought I had read on here they had a year. This is 2 years.

6 not 2 years

Carrot007

The one year is a voluntary code that is applicable when the supplier fails to bill you.

From what you say they billed you but failed to take the money so it would not come under the rule.

However given their issues if you push for it they will probably write it off.

mike41

Eventually got through after a long wait. Agreed to pay money over 3 years.

Delete33

I have been waiting for a Gas bill with N Power since Sept 2014. N Power closed my accounts and I switched to Greenstarenergy on line account. I have paid £81 per month until last month when I switched to E-ON through MSE, E-ON switched my electric and told me Greenstar did not supply my Gas. I e-mailed N Power and asked them to look into the issue, N Power says they have 40 days to investigate what went wrong in 2014, I checked my old account with N Power and it is in credit £18. My Greenstar account is now closed and they owe me £1000 as they only supplied me Electricity and they have 20 days to pay me back, 20 days are up today. Waiting for a resolution with N Power, I have the Gas money owed to me from Greenstar, just wondering what N Power will charge me???

dogshome

Mike 41
So you have come to a verbal, (Over the phone), agreement with n'power to pay off the debt with installments over time.

FOR YOUR OWN PROTECTION write to n'power setting out the terms that you have both agreed to, and post it to them recorded delivery.
This site is littered with complaints from customers who have made the same sort of deal and kept to their end of the bargain, only then to recieve Debt Collection letters and threats of Court action

footyguy

mike41 wrote: »

I left npower for xtra energy in April 2014. They sent a bill in June 2014 and said payment would be taken by DD in july 2014. They did take a payment, but not the whole amount. In September 2015 under a mse collective I moved to eon.
Today I have received a demand from npower for £339.66 or the matter could be passed to a debt collection agency.
Having read all the back billing problems on here where do I stand.

Forgot to mention - Direct Debit Guarantee applies to all Direct Debits.
So if the amount wasn't for the amount you were previously advised, either more or in this case less, you should have claimed against the guarantee.
Probably too late now, but remember this for the future

Delete33

Greenstarenergy are saying that they paid the £1000 they owed me into my bank account 21/3/16 I have e-mailed Customer Services to dispute this as no money has gone into my account???????????