Solicitor anger!!

bylromarha

I sent a complaint during the sale as our solicitor was so slow.

Speeded them up no end.

tinkerbellkirst

bylromarha wrote: »

I sent a complaint during the sale as our solicitor was so slow.

Speeded them up no end.

Was wondering whether to do this too. May have to ask about complaints procedure and get some contacts for that. It won't be the first one they have had!

sam2015_2

Who to complain too? The solicitor involved or other outside bodies?

May be if I had complained earlier things would have moved quicker and hopefully would have completed before the new stamp duty chaos. who knows?
I don't see the point of straight away complain now. Will wait until after the completion and think more about what to put on it...may be have even more to add by then.

smallholdingsister

You start with the firm's complaints partner I think.

TBagpuss

smallholdingsister wrote: »

Ask for the contact details for the complaints partner.
When it is all over, complain.

For now, keep a record.

Don't wait for it to be over. If you don't tell them now, when you are unhappy, that you are unhappy,they can't put it right. If you tell them that you are unhappy then they have the opportunity to resolve the issue, rather than you stewing over it and then complaining when it is too late for them to fix it.

WRITE, now setting out your concerns and what you would like them to do to correct it.

In your initial client care letter or terms of business they should give you details of their complaints process. Normally this would start with the individual dealing with your matter and then go to their supervisor and then to the firm's complaints partner or senior partner, of the individual dealing with the matter can't resolve it.


But do bear in mind that if the issues were with your buyer, then there would be no expectation that they tell the buyers solicitor this, they would reasonably expect the buyer to be in contact with their own solicitor.

Also be *very* wary of things the agents tell you - just because an agent tells you a conveyancer hasn't done something, or is delaying, doesn't mean it is true.

While it doesn't excuse bad service, many conveyancers have been run off their feet with the usual rush of people wanting to complete by Easter because of the long weekend, plus all those trying to beast the stamp duty rise.

AlexMac

sam2015 wrote: »

Who to complain too? The solicitor involved or other outside bodies?...

http://www.lawsociety.org.uk/for-the-public/faqs/complaining-about-a-solicitor/

marksoton

tinkerbellkirst wrote: »

I wish I'd looked more into it before agreeing to use them but at the time it seemed like the less stressful option.

You used an EA referred solicitor didn't you...:doh:

jazzyjustlaw

tinkerbellkirst wrote: »

Was wondering whether to do this too. May have to ask about complaints procedure and get some contacts for that. It won't be the first one they have had!

Meant someone else got bumped to the bottom of the list, bit selfish really.

tinkerbellkirst

TBagpuss wrote: »

Don't wait for it to be over. If you don't tell them now, when you are unhappy, that you are unhappy,they can't put it right. If you tell them that you are unhappy then they have the opportunity to resolve the issue, rather than you stewing over it and then complaining when it is too late for them to fix it.

WRITE, now setting out your concerns and what you would like them to do to correct it.

In your initial client care letter or terms of business they should give you details of their complaints process. Normally this would start with the individual dealing with your matter and then go to their supervisor and then to the firm's complaints partner or senior partner, of the individual dealing with the matter can't resolve it.


But do bear in mind that if the issues were with your buyer, then there would be no expectation that they tell the buyers solicitor this, they would reasonably expect the buyer to be in contact with their own solicitor.

Also be *very* wary of things the agents tell you - just because an agent tells you a conveyancer hasn't done something, or is delaying, doesn't mean it is true.

While it doesn't excuse bad service, many conveyancers have been run off their feet with the usual rush of people wanting to complete by Easter because of the long weekend, plus all those trying to beast the stamp duty rise.

I have written an email now directly to my solicitor. Explaining that I am not happy with the service regarding the fact we are having no calls, texts or emails to update as promised. I think in this whole process (Jan until now) they have only actually contacted us by phone once, and I've had about 5 emails usually ones telling me I need to complete an action.

I know they have had a lot of work so I have been giving them the benefit of the doubt but now things are just mounting up against them and looking at it as a whole it's a pretty poor service.

It was the solicitors of the house we are purchasing that they needed to tell (so the sellers had no idea of the delay) not our buyers solicitors as they knew already.

I will await her response to my email complaint and hopefully it'll get things moving, if not I will go to the next in line.

tinkerbellkirst

marksoton wrote: »

You used an EA referred solicitor didn't you...:doh:

Unfortunately yes, and I know that's our own stupid fault and we shouldn't have. At the time it was extremely stressful and I kind of left it for my husband to deal with and after a lot of backwards and forwards calls that's where we ended up.

Never again!