Aviva/Norwich Union Section 32 Buyout policy holders?

chrisuk1

Wow!! To accuse someone of being a coward because they haven't submitted a claim to the Ombudsman is a bit much if I may say!!

Over the last 5 years I have submitted a claim to the FSCS against a financial institution who supplied an investment bond that went bust. I also submitted a claim against the IFA that advised me to buy the bond. I was eventually successful with both claims after much stress and anguish!

I also submitted a complaint to Aviva a few years ago regarding my Section 32 pension. This was obviously rejected. I then complained to the Pension Ombudsman who advised me to lodge a complaint with the Financial Ombudsman against the IFA who advised me to take out the Section 32 pension. Trying to find paperwork from 1990 was a nightmare! This was also rejected on the grounds "that I would have accepted the Section 32 pension even if I had known it wouldn't have paid out on maturity!!!" Yes, FOS are capable of mind reading!!

Because of all this I had to cancel my retirement and find a job to support my family. Not easy at my age but I managed it after countless job applications and interviews!

Therefore I do not consider myself a "coward" because I have not (yet) submitted another claim to the POS regarding the annual increase to the GMP. I'm just a little battle weary!

towag

chrisuk1 wrote: »

Wow!! To accuse someone of being a coward because they haven't submitted a claim to the Ombudsman is a bit much if I may say!!

Over the last 5 years I have submitted a claim to the FSCS against a financial institution who supplied an investment bond that went bust. I also submitted a claim against the IFA that advised me to buy the bond. I was eventually successful with both claims after much stress and anguish!

I also submitted a complaint to Aviva a few years ago regarding my Section 32 pension. This was obviously rejected. I then complained to the Pension Ombudsman who advised me to lodge a complaint with the Financial Ombudsman against the IFA who advised me to take out the Section 32 pension. Trying to find paperwork from 1990 was a nightmare! This was also rejected on the grounds "that I would have accepted the Section 32 pension even if I had known it wouldn't have paid out on maturity!!!" Yes, FOS are capable of mind reading!!

Because of all this I had to cancel my retirement and find a job to support my family. Not easy at my age but I managed it after countless job applications and interviews!

Therefore I do not consider myself a "coward" because I have not (yet) submitted another claim to the POS regarding the annual increase to the GMP. I'm just a little battle weary!

Yep, been there done it... Served my country in the military.... Worked damned hard all my life as a multi skilled tradesman.... Endured all the crap you probably have, and probably a damn site more, so why the bleating fella?....
I know its wrong, you know its wrong, maybe you just gave in too easily?
Yes, I saw it in the papers chum, and you went the wrong route... Like I said IF you still have a grievance against Aviva, AND you want to get what you're owed, NOW is the time to get your Complaint into the PO ASAP.
Need I say more...?
Have a nice day fella and stop dithering...
:cool::)

chrisuk1

I can assure you I am not bleating or dithering. What did you see in the papers? And what was the wrong route I took? And where did I give in too easily?

towag

chrisuk1 wrote: »

I can assure you I am not bleating or dithering. What did you see in the papers? And what was the wrong route I took? And where did I give in too easily?

This is not you? Guessing maybe, but it sounds very much like you...
http://www.thisismoney.co.uk/money/pensions/article-2566539/Aviva-threw-retirement-plans-disarray.html
Aviva always says take the FOS route as its in their favour.... I made my complaint to the PO because its a pension, no two ways about it...The PO said at first FOS.... I disagreed... After their "deliberations", they agreed with me that it is indeed a pension, as they did with Anthony Harris... It's a matter of sticking to your guns and keep firing... Now I am hoping that the shells land on target... The guns being the PO, and me the shells.... If they come to the same conclusion as me, that it is indeed a matter of how the "contract" is written, then we have a bullseye!! ...If not?... I tried, then its nothing ventured, nothing gained....Just glad that I took out other provisions pension wise, and put my eggs in more than one basket as I would imagine that you did?.... But fight for everything I've got, and as I feel I should get, if its right?... Gut instinct and all that? ...You tell me chum.... Just get your complaint in... If not, thats your lookout... :cool::)

chrisuk1

You're correct! That is me! At the very least I got our 'story' into the papers!! And the reason I took my IFA to FOS was because POS told me to. My main complaint was that my IFA did not warn me that there was a possibility the pension would not pay out on maturity (my 60th birthday). When the FOS decided in the IFA's favour I was asked to sign a declaration agreeing to their decision. Needless to say I refused to sign! Oh well, here we go again. I've spent the last 5 years of my life filling in claim forms. I suppose one more won't hurt!! My first payment plus the backdating is due on 21st March. Hope it happens!!

M_j_t

He who hesitates is lost.

I don't believe that in every situation that is the case, not that I have the statistical information to support my belief, although I do suggest it could be a good plot for a film, e.g. every time the traffic lights turn red everyone panics because suddenly they are lost or perhaps Jumbo jets do actually fall out of the sky whenever the pilot is asked coffee or tea? and don't instantaneously answer

Of course, in my extraordinarily cowardly way I dared to hesitate and read

wrote:

Before you contact us you need to complain to whoever you think is at fault and give them a chance to put things right. You should telephone or write a letter explaining clearly what you think has gone wrong.

Either you are "onboard" or you're not...
That makes sense although I'll take you stance I'll say that I am, but just keep on saying it without acting. You know like the number of times you've said you'll say no more

In reality, of course not. I'll take the stance I said I would from the offset. That is when and if I understand the situation I, if aggrieved, may take a stance. If there's a decision by the POS then my guess is that the POS will quite clearly explain the problem and I will then become aware of the problem so will then have 3 years to submit a complaint, if I so decide. Who knows it could even be that a failure and the reasons for that failure could be the needed ammunition to in fact win.

I will likely keep this post updated with details of how my complaint with Aviva goes.

towag

chrisuk1 wrote: »

You're correct! That is me! At the very least I got our 'story' into the papers!! And the reason I took my IFA to FOS was because POS told me to. My main complaint was that my IFA did not warn me that there was a possibility the pension would not pay out on maturity (my 60th birthday). When the FOS decided in the IFA's favour I was asked to sign a declaration agreeing to their decision. Needless to say I refused to sign! Oh well, here we go again. I've spent the last 5 years of my life filling in claim forms. I suppose one more won't hurt!! My first payment plus the backdating is due on 21st March. Hope it happens!!

Chris,
Well done chum, you have nothing to lose, just like me!!... I did a hell of a lot of "homework" before I decided to make my complaints, making sure I had plenty of "ammo"!!!
There are a few on here that just arent up to the fight and were quite negative about the things I was pointing out, but as with all "negatives" I just let them get on with it... I just get straight to the point and no messing, its the only way... Keep it simple and "attack" their weaknesses is the way I look at it... Sorry if I was a bit harsh with you, but I just cant abide with "negatives"
I hope you now understand where I'm coming from and that "we", all the NU section 32 'ers get what we are entitled to, Thats all... Aviva are nothing but bullies, no matter what they say about "investment" and how "sorry" they are about "misleading" their customers, as its all B******t, end of... All insurance companies hate paying out, so will do their utmost to pay out as little as possible... They, like any money making company, are out to make vast profits at the consumer's expense... They KNOW we are at their mercy, and have us by the short & curly's, if you LET them, make no bones about it!!.... Much like the IFA's they are always recommending that you go to, to get your advice from!! And look what's happened!!... It's up to the consumer to make sure that we do get what is written in contract, because you can bet your life the companies won't... Until they get caught!! This has been proved with Aviva!! ...We can only hope now that the PO see it the same way as us and rule in our favour... So here's wishing all of us the best of luck... :cool::)
Tony

towag

HowardRoberts wrote: »

I agree entirely. I decided to take the Norwich Union Section 32 transfer on the basis of the information I was presented with by Norwich Union, which states quite clearly that the benefits will increase by 3% pa. There was no mention of pre/post 88 earnings. I signed and bit of paper accepting their terms, and have an acknowledgement from them (dated 1989) to say they accept it. I can not accept that a company thinks that it can change the rules to suit itself - it makes a nonsense of the whole concept of a contract. That is why I am also preparing a case to present to the Pensions Ombudsman. The more of us that do this, the more chance we all have of obtaining justice.

:j:T:):cool:

towag

M_j_t wrote: »

I don't believe that in every situation that is the case, not that I have the statistical information to support my belief, although I do suggest it could be a good plot for a film, e.g. every time the traffic lights turn red everyone panics because suddenly they are lost or perhaps Jumbo jets do actually fall out of the sky whenever the pilot is asked coffee or tea? and don't instantaneously answer

Of course, in my extraordinarily cowardly way I dared to hesitate and read

Either you are "onboard" or you're not...
That makes sense although I'll take you stance I'll say that I am, but just keep on saying it without acting. You know like the number of times you've said you'll say no more

In reality, of course not. I'll take the stance I said I would from the offset. That is when and if I understand the situation I, if aggrieved, may take a stance. If there's a decision by the POS then my guess is that the POS will quite clearly explain the problem and I will then become aware of the problem so will then have 3 years to submit a complaint, if I so decide. Who knows it could even be that a failure and the reasons for that failure could be the needed ammunition to in fact win.

I will likely keep this post updated with details of how my complaint with Aviva goes.

Good!! Then get on with it and stop blathering...:D

chrisuk1

Today I received the back payment part of my pension to my 60th birthday. I have not yet received a breakdown of this payment so I do not know how much tax was taken. I am a not a tax payer and so I need to claim the tax back. Hopefully Aviva will post the information to me soon. If not ANOTHER phone call will have to be made!! Obviously I am very happy to get this money, but I am furious with Aviva for the stress they have put me through for the last 4 years!!

I will never ever take out any sort of insurance policy with Aviva again! And I have warned all my friends and family about them!!