We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Loft insulation ombudsman?

KittyKrumpalot
KittyKrumpalot Posts: 3 Newbie
in Energy
Is there any regulation or ombudsman overlooking the free loft insulation scheme? I had an assessment in January and was told I qualified. I have since phoned the company 5 times and have written to them. Each time they say they will call back, but never have. I have also written to EDF, as they referred me in the first place. They said they would respond within 8 days, but that was 12 days ago.

I don't know why I am being ignored and would like to escalate this. Can anyone recommend further help?

Comments

  • footyguy
    footyguy Posts: 4,157 Forumite
    1,000 Posts Combo Breaker
    KittyKrumpalot wrote: »
    Is there any regulation or ombudsman overlooking the free loft insulation scheme? I had an assessment in January and was told I qualified. I have since phoned the company 5 times and have written to them. Each time they say they will call back, but never have. I have also written to EDF, as they referred me in the first place. They said they would respond within 8 days, but that was 12 days ago.

    I don't know why I am being ignored and would like to escalate this. Can anyone recommend further help?

    Easter, perhaps?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.2K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 259K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture