[EE] Porting problem has left me without service

garreh

It's a new contract and I have ported my number from Giffgaff over to EE. It was 'completed' 6 days ago, before the Easter break, and since then I have been unable to receive calls or texts, but can make calls and texts.

EE are blaming O2 saying they made a mistake on their side. Regardless I believe I should be entitled to compensation for the number of days I have been without service as my contract is with EE, not O2 - Would I be correct in that?

There's a lot of other people experiencing the same problem.
http://www.bbc.co.uk/programmes/articles/2dVhXZklN8mLhwrmjmBV4pz/ee-everything-everywhere
https://community.ee.co.uk/t5/products-services/porting-nightmare/td-p/100126

Jon_01

If O2 haven't released the number in the proper way there's nothing at all EE can do about. If that is the case I'm be pursuing O2...

grumbler

Jon_01 wrote: »

If that is the case I'm be pursuing O2...

Is it not EE's job to 'pursue' O2, not the OP's who isn't even O2's customer anymore?
And surely EE have to refund money for the days without service.

Jon_01

grumbler wrote: »

Is it not EE's job to 'pursue' O2, not the OP's who isn't even O2's customer anymore?
And surely EE have to refund money for the days without service.

EE should without doubt refund for the days with no service.
EE 'back office' team should also be working with the same team at O2. But if the O2 aren't working as they should there's nothing more EE can do. They can't force the number to migrate from their end, it has to be released by O2 or nothing will happen.

I agree that the op shouldn't have to chase O2 in perfect world, but we don't live in one.

I'd be on to O2's exec office in the morning as it's sounds like the front line csr's helping.

grumbler

I think EE's frontline CS is even worse, next to Vodafone's only. Even if they blame O2 this has to be taken with a pinch of salt.

Jon_01

grumbler wrote: »

I think EE's frontline CS is even worse, next to Vodafone's only. Even if they blame O2 this has to be taken with a pinch of salt.

I agree, ever since the T/Orange merger they've been cutting staff (and whole dept's) in what looks like an attempt to make the company more profitable. Which is a strategy that must have worked.

Just a shame that hundreds of staff were 'let go' so that the few at the very top could make themselves millions..(#bitterorwhat)