Nationwide FlexDirect account

grumbler

Did you try the numbers on the back of your card?

bob_a_builder

Same number as on web site - just automated menu, with no option to order a new PIN

colsten

bob_a_builder wrote: »

Trouble is I forgot PIN and now locked out of reader and account and online

You do not need a PIN to log in.

To order a PIN: http://www.nationwide.co.uk/support/support-articles/troubleshooting/order-a-new-pin-or-pin-reminder

If you have forgotten all your login details, go into Branch, taking proof of ID with you.

grumbler

colsten wrote: »

You do not need a PIN to log in.

This needs clarifying as despite being a customer for 15 years I didn't realise this for some time after pinsentry was introduced.

It's a blue "Log in using memorable data" button on the right side of the second screen after you enter your customer number.

grumbler

bob_a_builder wrote: »

Same number as on web site - just automated menu, with no option to order a new PIN

0800302011
options 2 >> 1 >> card number

The only problem is that they are 'busy' ATM and you have to wait in a queue.

bob_a_builder

Colsten

Thanks

Definitely missed that "Log in with memorable data" option over on teh right of that screen !

That method looked promising..... until it locked me out too

claimed problem with my memorable data - though have it copied and pasted from screen when I originally entered that data

Trying the 0800 number next

bob_a_builder

0800302011
options 2 >> 1 >> card number

gets me to the same old auto menu

The only 2 PIN options are

1. an PIN reminder
but I know what my PIN is but I'm locked out of card reader after 3 bad tries

2. a new Pass Number

@ Grumbler : you said they were busy ATM - sort of implies you thought you were about to get thru to a person - is that what you thought
maybe I tried too late

Yorkshire_Pud

Their customer service are open 24/7 and if you listen to the Options there is Always an option to talk to a person. You should have your account number to hand.

grumbler

bob_a_builder wrote: »

@ Grumbler : you said they were busy ATM - sort of implies you thought you were about to get thru to a person - is that what you thought

Yes, it was a usual queue to speak to the CS.

bob_a_builder

Finally got thru

Apparently if you still know your PIN but have locked yourself out of card reader by using the wrong one, You can reset your PIN at an Nationwide ATM. via its PIN services menu

Off to try that