Employer keeps getting pay wrong - ultimately what can you do?

[Deleted User]

Manxman_in_exile wrote: »

Collect your evidence of short payment.
Your wife then (with or without union assistance, but preferably with) needs to present this to someone in her line management. She needs to ask the line manager to query this with HR/Finance/payroll.
If she gets nowhere with this then she needs to consider if it's worth bringing a grievance.


Also, if your wife's trust is like most NHS trusts then the directorate she works in will have a designated HR "consultant" (or such like) within the central HR department. Find out who this is and try to contact them directly with details of underpayments.

We've now got someone in HR involved. In charge of 'improvement' whatever that is.

Hoping it will be sorted. This person copied us on an email she has sent to payroll advising them to sort it asap.

One off mistakes happen - everyone is human. Consistent mistakes show a lack of something.

Manxman_in_exile

If possible, make sure the HR person is aware that other staff are having the same problem and their details too.


The more evidence there is of a systematic problem the more likely it is to get sorted.

[Deleted User]

UPDATE

Extra pay run today to sort the issue.

Payroll have admitted that, even though they claim to have followed protocol, that a mistake was made and an old timesheet used.

2nd time that the same sort of 'mistake' has been made in the past 4 months. I fail to understand how one person can make a mistake and it goes unnoticed and the employee can be £100s out of pocket. People have got bills to pay. In wife's case, first time it was around £500, this time £350. Something wrong with the system surely?

Not sure if I mentioned, but in the summer wife had a letter that she'd been overpaid by £5 one month. All well and good but surely they're efforts are better spent getting pay correct?

Like I said, I dread to think how often these errors occur....