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02 Pay Upfront For Life PUFFL contract
MiserlyMartin
Posts: 2,305
Forumite
Hi all
I would have posted in the numerous old threads about this contract, but somebody has locked them all for some strange reason known only to them!
I've just been charged £6.25 for a 147 minute call to a landline after 7pm on a weekday, some of which would have been part of the free 200 minutes allowance. I won't know how many minutes was outside of the allowance until I get the actual bill. I then got charged 38p for a 46 second call to a landline the next weekend, with still no minutes left!! That has to be wrong!
I have only just had to push 02 for a refund for 6 past monthy bills which were wrong by about £35! Turned out they were charging 38p a minute for weekend landline calls outside the free calls allowance. I got the credit on the bill eventually.
Looks like its still happening. Has anyone else on this tariff been incorrectly billed? I know 02 are trying to get people off this contract and there has been much problems in the past resulting in complaints to the watchdog etc
I can't find any up to date price online although I was under the impression that the prices are fixed so they can't change them in the contract. Landline and 02 mobiles at the weekend are 2p a minute.
Can anyone shed some light or help? Us PUFFL users must stick together!
I would have posted in the numerous old threads about this contract, but somebody has locked them all for some strange reason known only to them!
I've just been charged £6.25 for a 147 minute call to a landline after 7pm on a weekday, some of which would have been part of the free 200 minutes allowance. I won't know how many minutes was outside of the allowance until I get the actual bill. I then got charged 38p for a 46 second call to a landline the next weekend, with still no minutes left!! That has to be wrong!
I have only just had to push 02 for a refund for 6 past monthy bills which were wrong by about £35! Turned out they were charging 38p a minute for weekend landline calls outside the free calls allowance. I got the credit on the bill eventually.
Looks like its still happening. Has anyone else on this tariff been incorrectly billed? I know 02 are trying to get people off this contract and there has been much problems in the past resulting in complaints to the watchdog etc
I can't find any up to date price online although I was under the impression that the prices are fixed so they can't change them in the contract. Landline and 02 mobiles at the weekend are 2p a minute.
Can anyone shed some light or help? Us PUFFL users must stick together!
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