Need help re Vodafone complaint (at my wits end)

Vodafone

Hi mlb15uk,

Apologies for the delay to reply.

If you still need help with this, email us via the Contact us form here.

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Kind regards,

Sarah

Social Media Operations

Vodafone UK

Barbara_Rhodes

All emails to Vodafone are all coming back with the error message 5.1.1. This means that the system does not recognise the email address.

Is this yet another cynical ploy to make it difficult to get in touch? Another line of communication that doesn't work.

Vodafone

We are not experiencing any issues our end.

Please give this another try and get back to us.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Vodafonearetheworst

Hi,
This August marks 3 years I have had issues with Vodafone and I feel your pain. Being mugged monthly, wasting hours of my time and being lied to is painfully draining and frustrating. It has had an impact on my life overall... Being repeatedly robbed has emotional consequences for anyone!
I tried the whole Vodafone complaints procedure. It was so bad and corrupt that even recorded delivery letters to head office were not acknowledged until the fourth attempt.
Vodafone systematically lie and steal.
They lost call recordings in my favour, I made the mistake of dealing with it over the phone for several months after they closed email customer service which they once had. I had no evidence then of my calls, they had what died them and lost the rest.
I went to the ombudsmen who were a pitiful waste of time. Absolutely pathetic. Vodafone have overcharged me by 20% my entire contact on three phone lines and handsets and the ombudsmen said they should give me £30 and say sorry!
The effort involved in going through the complaints procedure and the ombudsmen is enormous and I've often thought of giving up as the frustration brings me literally to tears.... but I know that there must be thousands of people who have been systematically robbed the same way I have been and I can't let it go.
Aren't we in a country with some rules and systems? Surely justice should be achievable? I have lots of evidence for my case after all!
I'm saving up to take them to court.
I wish anyone in similar circumstances the best of luck, I know it's not easy to deal with, and harder still to ignore, when you have been robbed.

richmer

I took them to the Ombudsman, won my case, they dragged it out 'beyond' the 28 days the Ombudsman allowed them. They have still not paid up and are still prevaricating and lying. Ignoring Ombudsman's Rulings seems to be their way of doing business, as is thieving customers money with no come-back. They need legislating against to make them go out of business.