Problems with Le Creuset pot

wellblechstrumpf

Hi,
I have a problem with Le Creuset. I would appreciate your advise.
Thank you.

At the end of November I bought at Amazon.co.uk a Le Creuset pot.
It arrived at the beginning of December. According to the manual I am allowed to put this cast iron pot into the dishwasher. The manual said that I should allow the cycle to be finished before I open the door.

I did this and I ended up with a pot of rust where no enamel is.
I think this is not acceptable for the price of this pot.

I contacted Amazon and they said it would be fine for them if I get in touch with Le Creuset UK.
My aim was finally to get a replacement as I like the pot in general.

I contacted Le Creuset UK. The refused to help me in first place as I am currently located in France. Le Creuset France refused to provide any guarantee or warranty.
I contacted again Le Creuset UK and the same thing happened. Basically the refuse to replace a pot, they claim it is dishwasher safe, but not proof. (None of this is written in the given manual.)

I am currently awaiting response from them as in my last email I pointed out I followed their provided instruction. How is this possible that they can refuse a replacement in such a case or my rights?

Do you have any advise, please?
Or should I contact Amazon.co.uk and ask for a replacement, please?
Thank you.
Kind regards.

LadyDee

If you bought it from Amazon.UK, then just go through the returns process "item is faulty".

If you look under your Orders then on the right hand side of your order you'll find the various choices, feedback, returns, etc. The only problem I can see is if you had it delivered in UK but need to return it from France, whether Amazon would pay the postage as they usually do with faulty goods.

neilmcl

I can't see it rusting after a single use in the dishwasher unless it's been left sitting there wet for an age. Can you post some pics?

If it's surface rust on the rims then it's just rub off with a scourer and a little cooking oil.

neilmcl

This is a quote from Le Crueset FAQs

There is rust on the rim of my Cast Iron product. Is this normal?

At the enamelling stage of production, all Cast Iron products are covered with a ground coat of enamel. Unfortunately, this is not an exact science and sometimes areas of the rim or base can be left exposed. This is in the nature of our unique production system and does not affect the function of the item. As a result, all Le Creuset Cast Iron cookware should be dried quickly and thoroughly after cleaning and stored in a dry environment.

If rust develops around the rims, it may be that the pans have been in a damp area for a short while. Leaving pans on a draining board to drip dry or interrupting the cycle and leaving the pans in the dishwasher can cause rust deposit. Rust can also form if the rims of the pans are not dried sufficiently after washing up. Should rust develop, we recommend cleaning with a nylon sponge and washing up liquid, and then, once the pan has been thoroughly dried, you could try rubbing a small amount of sunflower or vegetable oil around the rim to create a seal and prevent rust from re-appearing.

Hintza

Cast iron will rust, so it is perfectly acceptable. What a drama!

Do as Neil suggests.

hollydays

Is the underneath bit that stands on the stove that is bare iron that has rusted?
I had some plain cast iron pots once. The advice is to paint them with oil then heat them to get rid of the rust .scrub it off with a wire brush first if necessary.

Blackbeard_of_Perranporth

Only the French can still make cast iron pots.

Cast iron, rust! Just like other unprotected ferrous metal.

Keep_pedalling

Blackbeard_of_Perranporth wrote: »

Only the French can still make cast iron pots.
.

Not so apparently.

http://www.netherton-foundry.co.uk/shop/iron_casseroles_tagines

Anyway a bit iron in you food is nessasary to stop you becoming enimic, so don't worry about it and next time you use it dry it emmediately after washing it.

wellblechstrumpf

Hello.
Thanks for your replies.

I have a question.
In the meantime I contacted the UK service of Creuset. The refuse to help me as I am based in France, but I bought this product from a British company. Is there a law in the UK that a company can refuse service, just because the buyer lives currently outside of the UK? Seems nonsense to me.


I will speak to Amazon.co.uk. to have it returned. The custom service of Creuset is very unfriendly and unhelpful. I regret that I bought such an expensive product when the service is so bad. IKEA cast iron is cheaper and it comes from China. I don't get it, jobs in France are scarce. And instead of treating the customer better, they do the opposite. Good luck with such a behavior.

Just to be clear: According to the manual the pot is allowed to go into the dishwasher. I put the pot exactly once into the dishwasher. The manual states one should wait until the drying cycle has finished. When the dishwasher was finished I took out the pot.

I followed this advise in the manual and ended up with rust.
I tried to remove the rust with detergent and the harder site of my scourer. It was in vain. The rust did not vanish. There are still rusty parts.

The rust is exactly on top of the pot where no enamel is.

It is nice that such infos are online, but they were not in my manual.
Why is this company than unable to write a correct manual?

hollydays

I dont understand why there would be no enamel on the top?
The instructions do say to additionaly dry when it comes out of a dishwasher.
When you say they refuse to help you because you are based in France-are we talking about carriage costs here?
Which one is it?

Poppie68

wellblechstrumpf wrote: »

Hello.
Thanks for your replies.

I have a question.
In the meantime I contacted the UK service of Creuset. The refuse to help me as I am based in France, but I bought this product from a British company. Is there a law in the UK that a company can refuse service, just because the buyer lives currently outside of the UK? Seems nonsense to me.


I will speak to Amazon.co.uk. to have it returned. The custom service of Creuset is very unfriendly and unhelpful. I regret that I bought such an expensive product when the service is so bad. IKEA cast iron is cheaper and it comes from China. I don't get it, jobs in France are scarce. And instead of treating the customer better, they do the opposite. Good luck with such a behavior.

Just to be clear: According to the manual the pot is allowed to go into the dishwasher. I put the pot exactly once into the dishwasher. The manual states one should wait until the drying cycle has finished. When the dishwasher was finished I took out the pot.

I followed this advise in the manual and ended up with rust.
I tried to remove the rust with detergent and the harder site of my scourer. It was in vain. The rust did not vanish. There are still rusty parts.

The rust is exactly on top of the pot where no enamel is.

It is nice that such infos are online, but they were not in my manual.
Why is this company than unable to write a correct manual?

Le Creusets own website tells pot owners not to leave in damp conditions even for a short time.... including dishwashers, drying cycles can still leave certain metals, plastics and ceramics a little damp and this is what has happened here.
The rust will come off if you use the appropriate method, the website gives instructions.