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Visa Arbitration Help

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Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The OP's bank itself has to be reported. They executed the chargeback without making sure first that the OP tried to solve the problem with the company directly.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    grumbler wrote: »
    The OP's bank itself has to be reported. They executed the chargeback without making sure first that the OP tried to solve the problem with the company directly.

    Under the EU rules though are they not supposed to refund first and ask questions later?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 17 March 2016 at 2:15AM
    Why?
    The payment was authorised and the goods/services were delivered, but just allegedly 'didn't do as intended'.
    The bank can even refuse the chargeback if the evidence is not sufficient, and often requires proofs of posting the goods back.
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