Please help to stop "switch in progress"

Nikiya

On Feb 21 I initiated a switch to NPower, one of the providers who would mean savings according to this site comparison tool (Cheapenergy).
However, I have realised these people are impossible to deal with and have already had communication issues with them. How do I stop the switch in order to choose a different provider??
Thanks for any help!!

MSE_Dan_L

Hi Nikiya

All the details are at the link below.
https://customerservices.npower.com/app/answers/detail/a_id/906/~/how-do-i-cancel-my-contract-within-the-14-day-%E2%80%98cooling-off%E2%80%99-period%3F

I hope this helps.

Nikiya

Are those 14 days counted from the moment you request the switch or from the moment they start providing you?? Thanks.

molerat

From when you request the switch.

Nikiya

It also says "seven days after receiving your welcome letter" which I did not receive. I will never regret enough signing up for this rubbish....

bognorcodger

Me too...
Started a gas switch to NPower 18th February through MSE Cheap Energy Club. Quickly realised their online account system was not working properly, and was told it would be 10+ days before their IT could call back. Immediately cancelled the switch ( on 'phone with NPower rep.).
Now stuck in limbo-land. MSE website shows 'Switch in Progress' preventing me choosing an alternative.
My electricity switch to EON set up same day has completed today with no problems.
How long do I have to wait for the MSE CEC website to update?

Nikiya

Same here bognorcodger!!! At least you managed to realise on time what rubbish they are! I thought the 14 days would count from the time they started providing you services (how on earth would you realise beforehand how bad they are??) and now I lost the window :-( sent an email asking if I was still on time considering I never got the welcome letter and got an automated reply., Their "online chat", as I said, has never worked. You can be ages on the telephone without getting through to anybody (and I CANT AFFORD spending time on the tel!!!).... But if your switch to EON has been completed I believe you should not worry anymore about these morons....
I published a separate message to warn people about them.

molerat

bognorcodger wrote: »

Me too...
Started a gas switch to NPower 18th February through MSE Cheap Energy Club. Quickly realised their online account system was not working properly, and was told it would be 10+ days before their IT could call back. Immediately cancelled the switch ( on 'phone with NPower rep.).
Now stuck in limbo-land. MSE website shows 'Switch in Progress' preventing me choosing an alternative.
My electricity switch to EON set up same day has completed today with no problems.
How long do I have to wait for the MSE CEC website to update?

Contact CEC by e-mail and they can manually change your st
atus. energyclub@moneysavingexpert.com

System

Nikiya wrote: »

On Feb 21 I initiated a switch to NPower, one of the providers who would mean savings according to this site comparison tool (Cheapenergy).
However, I have realised these people are impossible to deal with and have already had communication issues with them. How do I stop the switch in order to choose a different provider??
Thanks for any help!!

I have just seen your other post. If you cancel within the cooling off period then you cannot expect to get any cash back.

Nikiya

Well precisely Hengus.... my cooling period is over....unfortunately.... that is why I am asking if I'll still get my switch over money....

undaunted

Surely it is 14 days from the date that you enter into the contract. Is there not still a requirement for the supplier to provide written details of the contract and a cancellation option?


Either way why worry. You owe Npower nothing and are therefore surely free to just make another switch if you so wish