Letting agents not contacting us about return of deposit

markimark1984

Pixie5740 wrote: »

The schemes offer arbitration when both parties cannot agree on the amount to be returned but that doesn't stop your partner from claiming his full deposit back now, especially since he isn't receiving any communication from the letting agency or landlord.

If you use the search function at the top of the board you will find numerous other threads on this topic and can see how other tenants fared.

Thanks Pixi15740, we'll get in touch with the scheme first thing when we're home tonight to action this.

markimark1984

gjheward91 wrote: »

Hi,
I also had this problem in a previous flat I rented.
Firstly find out who is holding the deposit, it will be an external company and you should have a confirmation email with reference codes etc on.
Contact them and explain the situation, with proof of you trying to contact the landlord/estate agent, and give them contact details for them and they should then try to make contact and help resolve it for you
Good luck!!

Thanks very much for your advice, we are going to contact them tonight and use your and the other's advice to try and get it back in full

FBaby

Either the tenant or the landlord have to trigger the release of it through the scheme. Of course the landlord has less an incentive to do so so it is usually left to the tenant to do. You Hebrew to go on the site say you want the full amount and that will go to the landlord. If they agree they instruct the scheme to release the amount to you. If they don't agree they say how much they want to keep and again you either agree or dispute and it goes back to the landlord. It goes back and forth until you either agree the figure or yoy don't and instruct the scheme you want to go to arbitration.

ThePants999

FBaby wrote: »

You Hebrew to go on the site

I'm intrigued as to what that was supposed to be before autocorrect kicked in

marcarm

You have to go to the site

markimark1984

ThePants999 wrote: »

I'm intrigued as to what that was supposed to be before autocorrect kicked in

haha yeah me too!

markimark1984

Thanks to all for your advice, we threatened to go direct to the deposit scheme yesterday afternoon and like magic we started to get a decision!

They agreed on a deduction of £34 which isn't bad at all, however, I don't know how it took 10 days to come to that conclusion.

HappyMJ

markimark1984 wrote: »

Thanks to all for your advice, we threatened to go direct to the deposit scheme yesterday afternoon and like magic we started to get a decision!

They agreed on a deduction of £34 which isn't bad at all, however, I don't know how it took 10 days to come to that conclusion.

£34 for a bulb and a missing plate. That's an expensive plate. I wouldn't have agreed to anything.

If they have not returned the undisputed part of the deposit within 10 days of you asking you are entitled to the lot with no deductions at all.