ParkingEye Charge Notice

Knackeredsailor

Hi Everyone
I am new to this so I hope I ask my question correctly.
I received a Parking Charge Notice from ParkingEye on the 29th February 2016.
I immediately sent a letter, same day, to appeal as I had a flat battery.
I heard nothing from them by the 6th March so I completed the web form on their web site explaining the situation and attaching my mobile phone record showing calls to garages and a recovery firm.
Nothing heard by the 8th March so I completed a second web form asking why.
It is now the 9th March and I still have had no response from them.
I have written a letter to Mr David Potts, CEO of Morrisons who own the car park, explaining the situation.
I have also email to BritishParking complaining about ParkingEye and their lack of communication.

I would appreciate any advice on what do I should do next.

Redx

not a lot you can do, you seem to have done it all already

they have 14 days to acknowledge an appeal and 35 days to respond under the BPA CoP

so sit back and wait for a reply

Knackeredsailor

Thanks, I'll wait and see if anything happens.

Coupon-mad

Why all these snail mail letters? No need!

Never let a Morrisons case go to POPLA until you've tried a simple complaint to Morrisons by email, even with no receipt:

donotreply@morrisonsplc.co.uk

That email looks odd but DOES work and you do get a reply. Job done, cancelled by the weekend.

Knackeredsailor

Hi all, update 16th March

I have not received a reply to my letter to the Appeals Department of Parking Eye dated 29th Feb.
Also no reply to my letter date 9th Match to CEO of Morrisons

Is that the end of it?

beamerguy

Knackeredsailor wrote: »

Hi all, update 16th March

I have not received a reply to my letter to the Appeals Department of Parking Eye dated 29th Feb.
Also no reply to my letter date 9th Match to CEO of Morrisons

Is that the end of it?

Doubt it, suspect Parking Eye are busy busy trying to wriggle out of the problems they have with ANPR cameras, such an unprofessional company with zero ethics

Chase Morrisons again, very rude not to reply, try Facebook and Twitter on the Morrisons pages, how rude the CEO is.
They simply love bad publicity, really helps their falling profits

Coupon-mad

Knackeredsailor wrote: »

Hi all, update 16th March

I have not received a reply to my letter to the Appeals Department of Parking Eye dated 29th Feb.
Also no reply to my letter date 9th Match to CEO of Morrisons

Is that the end of it?

What about the reply to your email to the email address where they cancel them within 48 hours? The one I gave you. Takes 5 minutes.

Knackeredsailor

Still no reply from CEO of Morrisons, even sent him an email.

Sent email to donotreply@morrisonsplc.co.uk and received acknowledge within 2 mins.

CEO's email address is david.potts-ceo@morrisonsplc.co.uk

Received letter from ParkingEye today, 19 days after I posted my letter to their Appeals Department.
They want proof that my vehicle had broken down.

beamerguy

Knackeredsailor wrote: »

Still no reply from CEO of Morrisons, even sent him an email.

Sent email to donotreply@morrisonsplc.co.uk and received acknowledge within 2 mins.

CEO's email address is david.potts-ceo@morrisonsplc.co.uk

Received letter from ParkingEye today, 19 days after I posted my letter to their Appeals Department.
They want proof that my vehicle had broken down.

Clearly Parking Eye are struggling to understand the english language as you said "and attaching my mobile phone record showing calls to garages and a recovery firm"

Why not just get a confirmation by email that your car was attended by a repair/recovery firm. Just placate the vermin and be done with them.

As far as Morrisons is concerned, here is a struggling retailer whose CEO is living in cloud 9 if he thinks he can hold customers in contempt. Nobody needs to shop at Morrisons especially if scammers patrol the car park

salmosalaris

If this were me I'd send something like this and not even bother with POPLA ( I'm not necessarily suggesting you do btw )

Dear Parking Eye
I have informed you that the vehicle had broken down and was moved at the earliest opportunity after it had been repaired . I am under no obligatipn to waste any more time on you or this matter and will not be making any payment to you .If you don't believe me and wish to pursue me for your unreasonable demand that is your choice .
Yours

Knackeredsailor

Well I tried donotreply@morrisonsplc.co.uk on the 18th, received acknowledgement in 2 mins and that was it, nothing else.
They are taking the lead from their CEO and ignoring me.