Currys broke tv in transit advise please

neilmcl

ThumbRemote wrote: »

The age of the TV is irrelevant. This is not a SoGA replacement, it's bound by the terms of their care plan. These state:
"If we cannot readily and economically repair your product you will be given a voucher to obtain a replacement product in one of our stores. The value will be based on an equivalent or similar specification product up to a maximum of your original product purchase price."
ie in this case a new-for-old replacement.

However, £255 is probably about right for a similarly specified TV compared to one that was produced over 8 years ago, as Shaun of Africa has already shown.

fred7777

neilmcl wrote: »

You're entitled to be put back in the position you were before they broke the TV, ie, having a used 8 year old TV, or it's value. I think £255 is fairly generous for an 8 year old 42" Samsung.

Not necessarily , you also are entitled to what the t&c of the care plan say.

The current text from the Curry's website is:
"Key benefits

• Protection against breakdown or mishap
• We’ll fix or replace with new
• All parts, labour and call out charges covered
• Unlimited repairs

"

So if I were paying £7 a month for a policy which stated they would fix or replace with new I would expect them to fix it or replace it with a new one of at least equivalent standard.

It depends entirely on what the terms of the original agreement say.

George_Michael

But as already mentioned by others, £255 is more than enough to pay for a 40" or 42" TV from LG or JVC (and some of these are "smart TV's). I would be very surprised if a TV that was 8 years old was of a better specification of one of these sets .

Fosterdog

The problem with that is that the terms on the website are for the current terms, they have had numerous changes over the last 8 years, they used to be tech guys, then whatever happens and now care plan. The terms have most likely changed a lot and the ones listed on the website are for the current policies not the old ones which would have had their own set of terms.

Even if that is what is specified in the original terms you can quite easily get a TV of the same size or bigger and with much higher specifications for the £255 offered so they haven't breached the contract.

If this was simply a case of unrepairable I would say the £255 is completely fair, it is just my personal opinion that with them damaging it they should offer a bit more as a good will gesture than sticking to the policy, but even then I'm thinking a max of £50 extra probably more like £20-£30 to make it fair not going into the hundreds.

fred7777

Fosterdog wrote: »

Even if that is what is specified in the original terms you can quite easily get a TV of the same size or bigger and with much higher specifications for the £255 offered so they haven't breached the contract.

If this was simply a case of unrepairable I would say the £255 is completely fair, it is just my personal opinion that with them damaging it they should offer a bit more as a good will gesture than sticking to the policy, but even then I'm thinking a max of £50 extra probably more like £20-£30 to make it fair not going into the hundreds.

I agree it all depends on what is in the original terms or the terms currently applying as many companies roll existing customer into new terms when they change them.

Assuming the terms as per the website apply then to meet the contract the can't just offer £255 they have to supply a new TV.

neilmcl

fred7777 wrote: »

Assuming the terms as per the website apply then to meet the contract the can't just offer £255 they have to supply a new TV.

No, as already posted above the terms say the following "If we cannot readily and economically repair your product you will be given a voucher to obtain a replacement product in one of our stores. The value will be based on an equivalent or similar specification product up to a maximum of your original product purchase price."

marcarm

And if the care plan payments were saved instead of paying for the plan, you would now have nearly 700 in the bank, could buy a new tv for the same price they are offering a voucher for and still have 450 to do with what you want.

Care plans are a total waste of money

MoneySavingNovice

neilmcl wrote: »

No, as already posted above the terms say the following "If we cannot readily and economically repair your product you will be given a voucher to obtain a replacement product in one of our stores. The value will be based on an equivalent or similar specification product up to a maximum of your original product purchase price."

This a really good point and I don't believe that Curry's are acting unreasonably in offering £255 in this case.


However I think that I would try to extract a bigger offer from Curry’s. My argument would be along the lines that the brand is important as is the size of the TV. Given this Curry’s should supply an equivalent TV in size and brand. Looking on their website the nearest equivalent Samsung TV is priced at £399. (Samsung UE43J5600 Smart 43" LED TV) hence I would argue that this is the nearest equivalent TV which they supply and therefore the offer they are making should be for this TV.
I don’t think they will agree, but they may up their offer.

neilmcl

MoneySavingNovice wrote: »

This a really good point and I don't believe that Curry's are acting unreasonably in offering £255 in this case.


However I think that I would try to extract a bigger offer from Curry’s. My argument would be along the lines that the brand is important as is the size of the TV. Given this Curry’s should supply an equivalent TV in size and brand. Looking on their website the nearest equivalent Samsung TV is priced at £399. (Samsung UE43J5600 Smart 43" LED TV) hence I would argue that this is the nearest equivalent TV which they supply and therefore the offer they are making should be for this TV.
I don’t think they will agree, but they may up their offer.

^^This. You don't ask you wont get.

Ted_Terry

visidigi wrote: »

£672 of care plan payments on top of the TV cost...

I would be pushing for more than £255...

You could buy a decent 4K Samsung or LG for that amount of care plan payments today!