BT Master Socket: a little accident

Sterlingtimes

shaun_from_Africa wrote: »

Or if you live close to a TLC electrical, get one from there:
https://www.tlc-direct.co.uk/Products/GPTOOL.html

I have been provided with a slightly more elaborate tool marked kd-1.

Sterlingtimes

I have also damaged the Home Highway box. Presumably, that would have no application whatsoever now. The wires in the Home Highway box are part of the same incoming cable that contains the 50v twisted wire pair. pair.

kwikbreaks

As you've almost certainly dropped the extra line you had for home highway they probably go nowhere now. I'd just leave the damaged HH box alone unless it's unsightly in which case I'd junk it and lose the cable to it when remaking the master connections. Take a note of the current colours going to A and B on the master and keep them the same on the new master.

Sterlingtimes

All fitted neatly by me with the Home Highway box now removed. Thank you all for your kind help. Regards, Sterling.

kwikbreaks

Glad to hear you got it sorted out.

stockton_2

kwikbreaks wrote: »

Glad to hear you got it sorted out.

Glad to hear the problem is sorted. A similar thing happened to me in that a painting dropped from the wall and smashed a double power socket. Take care where you put paintings. :rotfl:

Before you all abandon this thread I would just like your advice on a very similar issue.

Friend of mine has a phone connected to a BT socket (not the Master Socket).

It was fine until a couple of weeks ago but now there is a constant buzzing sound when she answers the phone or makes a call from that phone. The other phone connected directly to the Master socket works normally.

I had a look at the internal socket (which appears to be quite old) and found there are three wires connected.

Terminal 2. Blue
Terminal 3 Orange
Terminal 5 White.

There are no wires connected to terminals 1,4 or 6.

I have done an online search and there is a suggestion that the Orange, or bell wire, is superfluous to requirements and may be the cause of interference.

I was thinking of cutting the Orange wire.

Would be grateful for your thoughts on this.

bod1467

The only terminals that require connections are 2 and 5 ... anything else should be removed.

kwikbreaks

The bell wire can cause RF interference on ADSL reducing the sync rate but not auduble noise. As bod says though it is superfluous.

First check would be to swap the phones around. Which one buzzes now? If it's the same phone then it's faulty.

Assuming there is ADSL present and it isn't a filtered faceplate swap the filters around. If the noise moves with the filter then the filter is faulty.

If the noise was always on the extension regardless of which phone and which filter is in use then it's the extension wiring must be at fault.

bod1467

And to follow on ... if there is no issue when connected/checked at the test socket (behind the master socket faceplate) then the problem is internal to the property - one of the issues mentioned above.

If you then got BT/phone provider to look into this then it would likely be a chargeable visit.

stockton_2

Thank you for replies.

I have swapped phones and tried new filters to no avail. It must be the extension wiring at fault. I guess wires must eventually degrade over time and it does seem to be quite an old extension.

It is definitely an internal setup so cannot ask BT for help.

Will cut the bell wire and see what happens. I can make a new extension by connecting to the Master socket. It will mean tacking a longish lead via the skirting boards but can't be helped.

Thanks again for help.