Foreign warrenty repair

Legacy_user

Hello
I have bought a product from the official manufacturer retail website website which was dispacted from the UK. I've had it for less than 2 months and it has since developed a fault. However they want me to return it to the Netherlands for it to be repaired. Does this seem right? As going to be left severly out of pocket. Further to this i read online if they replace the item I will have to pay tax on the item yet again.

Thanks

visidigi

Have you asked them to cover it?

And its in the EU, so you wont have to pay tax on it again as long as the replacement comes from within the EU

System

Yes I have asked. They said no

paddyrg

Who did you buy it from? What was their trading address if the company that you actually have the money to? UK or NL?

bris

A warranty is not associated with your consumer rights so any conditions they put on it are valid, so if you want to use the warranty you have to follow the terms.


SOGA however is your consumer right so you have protection but you will have to convince them. They also have the right to have the item inspected to prove its not a user fault, the costs associated with this would need to be refunded but again being from NL it's getting complicated.


Being from the EU you shouldn't have had to pay tax on it anyway so can you explain the tax part please. They have their VAT just like the UK but as a consumer it's included in the over all price unless of course you are a business where it's listed separately.

System

Hi
Ive bought it from here http://store.dji.com/product/phantom-3-standard
I dont know their trading address. have searched companies houses but both companies i thought it may have been have been dissolved.

I miss understood what i read. i dont have to pay tax again.

thanks

michael

unholyangel

michael0fowler wrote: »

Hi
Ive bought it from here http://store.dji.com/product/phantom-3-standard
I dont know their trading address. have searched companies houses but both companies i thought it may have been have been dissolved.

I miss understood what i read. i dont have to pay tax again.

thanks

michael

Headquartered in china with a possible office (different name) in Germany.

Can't seem to find anything relating to the conditions of sale though to indicate who the contract is with.

Lomast

looks like a chinese company with stock in a UK warehouse, you are lucky they are not asking for it to be returned to China

System

So where should o go from here?
Put everything in a emaio inc sales of goods act and see if they respond to this?

wealdroam

michael0fowler wrote: »

So where should o go from here?
Put everything in a emaio inc sales of goods act and see if they respond to this?

Yes, you could do that.

Can you write your email in Chinese?

I ask because their T&Cs say:

APPLICABLE LAW AND JURISDICTION

This TOU shall be governed by, construed and interpreted in accordance with the laws of the People's Republic of China, without giving effect to principles of conflicts of law therewith. Any dispute or difference arising out of or concerning the TOU or this Website which cannot be settled amicably shall be submitted to China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its then-current arbitral rules for arbitration by three (3) arbitrators appointed in accordance with the said rules. The venue of arbitration shall be Beijing, China. All documentary submissions, presentations, and proceedings shall be in the Chinese language. The awards of the arbitration shall be final and binding upon the applicable parties.

I doubt they'll consider themselves bound by The Sale of Goods Act either.

System

wealdroam wrote: »

Yes, you could do that.

Can you write your email in Chinese?

I ask because their T&Cs say:

I doubt they'll consider themselves bound by The Sale of Goods Act either.

Well no I dont write Chinese but I'm sure translating won't be an issue.
So what do you suggest?