EE Text Charges to School

Heather8585

Hi Everyone!

I'm new to the forum.

I'm with EE and they have been charging me 21p everytime I text our school back. I could be sending a message to ask how much dinner money is, or to let them know my child is off sick. But I have unltd free texts. And this is just an 07797 mobile number I'm texting.

I have queried it with EE and they say it's a premium service! But it's just a mobile number! On this occasion though they will refund me £16.94 for the last year that I have dug out! They suggested I don't text the school back as there's nothing else they can do, and cannot do any other refunds on this matter!

I've queried it with school as other parents are being charged by EE but not by other providers (Vodaphone for example), they don't understand why we're being charged as it shouldn't be a premium number and it's the school that get charged for using this service. It's on teachers2parents.

There are around 400 pupils just in our school, and we're in a town in the countryside, I dread to think how much this equates to throughout the country!

Has anyone else encountered this?

Am I in the wrong? Or are EE being naughty?!

Many thanks

Heather:money:

d123

You'd need to supply the full code for anyone to be able to comment. The first 5 digits...

Heather8585

Oh bum! What code?!

System

The full telephone code I.E. 077**

One of these by any chance. These are called bypass service numbers

07744 12p per minute
07755 12p per minute
0775522 3p per minute
0775533 5p per minute
0775544 6p per minute
0775555 8p per minute
0775520 10p per minute
0775530 15p per minute

http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE-PAYM-NONSTD-010715new.pdf

I'm guessing that the number you dial is one of these, which isn't actually a number for the school itself but a number that teachers2parents supply that goes through to the real number

Heather8585

Ahhhhh I see! Will edit!

Thank you muchly!

tomtontom

07797 is a Jersey Telecom number, hence why it is chargeable.

This is something the school need to look into with their provider.

Heather8585

No it's 07797 hun. Regisered to Jersery when I've googled it. Hev

Heather8585

Yeah thanks Tomtom.

But I don't understand why other providers aren't charging.

And another parent queried it last year with EE, got a refund and haven't been charged since.

tomtontom

Heather8585 wrote: »

Yeah thanks Tomtom.

But I don't understand why other providers aren't charging.

And another parent queried it last year with EE, got a refund and haven't been charged since.

Some tariffs will include Channel Island numbers, some will not. You'd need to check your tariff. If you're texting it a lot there may be an add on that includes these numbers.

grumbler

Heather8585 wrote: »

But I don't understand why other providers aren't charging....

Because they understand that this mess resulted from our telecom regulators' incompetence is too difficult for ordinary customers to deal with and that this is unfair to charge them for the regulators' failures.

Heather8585

Well I've had a good rant to them, as I've been with Orange and EE since I've had a phone! Always managed to negotiate a deal with them. I've got the refund now, so shouldn't grumble!

Thank you all very much for taking the time to reply :-) Hev