Cancelling BT Broadband and a cancellation Fee outside contract ?

darren72

I took out my current BT connection (Unlimited Fibre Internet + TV + Calls) on 2nd June 2015, and I believe I can give notice of my cancellation from 2nd May.

I'm currently paying £12.50 + Line Rental - which although not particularly cheap, I did receive cashback and vouchers which brought the total per monthly price to around £8 per month inclusive of line rental.

I'm currently looking into options available to me at the end of my contract and found some forum posts that BT charge £30 to cancel - but these were back a couple of years. It mentioned that this isn't charged if you use a MAC, but I know some providers such as TalkTalk or Virgin Media won't use that, so the fee would still stand.

Does anyone have any experience of this ?

Also, is it correct that the notice can be given the month before ?

Thanks in advance

JJ_Egan

Your contract will move to a rolling 30 day contract on the 3rd June .

MAC no longer exists .
Change is handled by the new provider .

Have BT given you a new price ??
Your current price is cheap and is more like double the price now .

darren72

JJ_Egan wrote: »

Have BT given you a new price ??
Your current price is cheap and is more like double the price now .

Thanks for your reply.

No, I haven't spoken to BT yet, but I think it is impossible that they will give me a deal that works out the same as what I am paying now. Even if they matched the £12.50 + line rental I'm on now, it would still work out at over £20 per month more expensive.

JJ_Egan

Line Rental now around £18 pm and i pay £20pm for Infinity 1 unlimited and the basic free TV package with full BT Sports .

lee111s

You never know until you call. Depending on what provider you're migrating too, there might be a charge. BT actually get charged by Wholesale/Openreach for the work involved in disconnecting the line, so they're simply passing on this charge to you.

kwikbreaks

The £30 you mentioned is a charge passed on by ISPs for what they have to pay Openreach if a line which had broadband on it is ceased.

If you move to a different ISP using the same line they get charged for the move but will almost always absorb that charge.

If you move to cable then that will involve the BT line being ceased and you would get charged.

darren72

kwikbreaks wrote: »

The £30 you mentioned is a charge passed on by ISPs for what they have to pay Openreach if a line which had broadband on it is ceased.

If you move to a different ISP using the same line they get charged for the move but will almost always absorb that charge.

So moving to the likes of Plusnet, TalkTalk, Sky, SSE - this charge would not be charged to me by BT ? - But in the case of Virgin Media it would ?

JJ_Egan

darren72 wrote: »

So moving to the likes of Plusnet, TalkTalk, Sky, SSE - this charge would not be charged to me by BT ? - But in the case of Virgin Media it would ?

Yes as you are not moving within the same BT Open Reach line but moving away from that system in total so in effect it is a cease on the line .