Money Moral Dilemma: Should I tell my network it's been undercharging me?

Ollos

Legally Communication Providers are only allowed to back bill 120 days or the fourth monthly bill after an event - see Ofcom General Condition 11

meknowalot-51

Get in touch and point out the discrepances,clearly someones messed up.It's best to get this sorted as sooner or later it'll need paying.

Cloudane

Depends who the provider is, how they treat you etc.
I'm with EE and quite like them and would probably fess up. Knowing them, there's a good chance they'd let me off AND sort out the errors that are in my favour.

Voda or 3? You'd probably spend weeks trying to explain it to their highly scripted call centres and getting them utterly baffled as "customer admits to being undercharged" is unlikely to be on their flowcharts and the CS person is unlikely to be bothered to try and pass it through to the relevant department. Effectively you'd be working your backside off trying to give them money, so I wouldn't bother.

happyinflorida

I bet the charge they're billing you is correct and you've either mis-remembered what you should be charged or forgotten a discount of some sort.

I would chase up the amount they've over charged you and say nothing about the "undercharge" as these phone companies are ripping people off with their high charges all the time.

gajones

I would keep quiet, its down to them to realise, and all the time they are charging less its their error not yours.
you just go for the refund.

gaving7095

First & foremost DEFINITELY pursue the refunds for "erroneous charges" - presuming a refund is due - until you reach a satisfactory conclusion.

Then, depending on how much of a hell that was and how satisfactory the conclusion was, you could take a view on what you do regarding the apparent under-charge.
A couple of things I would bear in mind are that:
1) When the provider realises their mistake they may chase you for the missing funds all at once. You'd probably be able to negotiate payment terms but it would be better to just have that money ready for them, you're under the impression that you owe them something so it's sensible to have it ready.

2) Also be ready to use this experience / opportunity to switch provider. We've all got better things to do than mess around trying to correct somebody else's mistakes which are effecting us financially. If the provider is fair they should actually offer you something for the fact that they have put you through this trouble. If they don't, find another & maybe take a look through MSE's "mobile phone haggling" page, the "30+ cheap mobile tips" page & the "utilities & phones" section :-)

doctorblunkett

mobilejunkie wrote: »

I would also add that it sounds like you have little idea of how to work out your bills, since you can't seem to make up your mind whether they owe you or you owe them.

OP states he owes them money through one error and he owes them through another. therefore they both owe each other money as OP never states which is the larger.

mobilejunkie

Probably because they don't know.

pmduk

On the other hand, I can't imagine them ever owning up they've been overcharging!

badger999_2

Swipe wrote: »

Do you really think your provider would go out of its way to correct things if it was overcharging you without you informing them?

Absolutely correct :j