ice cream maker - advice needed

hollydays

For the benefit of anyone else who finds this thread there some very interesting stuff on Reddit . I'm not going to post the link etc but that one is definitely worth looking for..


I also see that the delivery and collection charges are not transparently in your face, they are hidden way down pages of terms and conditions which you click to agree to.

unholyangel

clarabelle12 wrote: »

holly - yes, I think it is!!! I've just compared the contact details given to me by Amazon with the ones on the website and they are the same!!
Amazon told me to contact the manufacturer and gave me the details to contact - I didn't check out their credentials!

That just makes it even more complicated

Thanks for you help

It doesn't really complicate anything.

When each party agrees to provide consideration in return for some other consideration (ie them offering to collect your machine for £50) there is a legally binding contract (well, theres more to it than that but thats the basics of it).

If you didn't agree to provide any consideration then no legally binding contract can exist.

Also, I do believe they'd need to comply with the relevant sections of the CCRs.

That being said, its all fine and well saying you're under no legal obligation to pay, but they do have your machine. You might have to decide whether to bite the bullet, pay the fee under protest to get it back and then cut your losses or chase them for the return of the fee. Or take the chance they won't return your machine and either cut your losses or chase them for the remaining value of the broken machine.

ETA: Is that company perhaps the seller? Or did you definitely purchase it directly from amazon?

clarabelle12

ETA: Is that company perhaps the seller? Or did you definitely purchase it directly from amazon?

Definitely purchased directly from Amazon, who, gave me contact details of the 'manufacturer' when I contacted them about the broken/faulty machine

clarabelle12

Also, I do believe they'd need to comply with the relevant sections of the CCRs.

?? I don't know what that means but I guess I should do some reading up

unholyangel

clarabelle12 wrote: »

?? I don't know what that means but I guess I should do some reading up

CCRs = Consumer Contract (information, cancellation & additional charges) regulations.

Can find the regulations themselves here:
http://www.legislation.gov.uk/uksi/2013/3134/contents/made

And guidance on them here:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf