ice cream maker - advice needed

LilElvis

To be honest if you used the machine less than 10 times in two years you don't need one like the Gaggia. A cheap Andrew James one where you place the bowl in the freezer first will do pretty much the same job for under £30.

Hopefully Amazon will do something to remedy your problem, especially as you are now without your machine after following their instructions (assuming that you did send it to the genuine Gaggia).

LilElvis

clarabelle12 wrote: »

holly - yes, I think it is!!! I've just compared the contact details given to me by Amazon with the ones on the website and they are the same!!
Amazon told me to contact the manufacturer and gave me the details to contact - I didn't check out their credentials!

That just makes it even more complicated

Thanks for you help

If Amazon gave you the details for the company they wanted you to deal with and that company isn't the manufacturer then they are going to need to take some responsibilit for what has happened as a result of you following their instructions.

clarabelle12

To be honest if you used the machine less than 10 times in two years you don't need one like the Gaggia. A cheap Andrew James one where you place the bowl in the freezer first will do pretty much the same job for under £30.

well, we got our own chickens last year so I was just about to start using it more for the rest of the family, not just for my dairy free son.. Plus we don't really have the available empty space to fit one of the ones that need pre-freezing in the freezer IYSWIM so I 'treated' myself to a real one. My son's dairy free ice cream was £6 per 500ml tub so I figured the savings would add up over time - I wasn't expecting it to fail so soon. My estimate to Amazon was 10-15 uses definitely no more.

clarabelle12

Thanks everyone - I'm just sending Amazon a LONG email. They sent me to this company so I'm hoping they will help out

hollydays

clarabelle12 wrote: »

holly - yes, I think it is!!! I've just compared the contact details given to me by Amazon with the ones on the website and they are the same!!
Amazon told me to contact the manufacturer and gave me the details to contact - I didn't check out their credentials!

That just makes it even more complicated

Thanks for you help

There's some quite bizarre stuff.. I'll find the link..

hollydays

http://www.amazon.co.uk/forum/coffee/Tx2DF2MV5XVW8OM/2

I haven't posted from the start of the thread but some of their responses , caught my eye :eek:

"Gaggia-Service.co.uk says:
For the benefit of the forum, here are the facts surrounding the case of the Wilsons and where their initial complaint stemmed from.

Two of the Wilson's machines were serviced by us and then returned.
Mrs Wilson initially demanded compensation because our driver collected their coffee machines at 9pm. Some months later we were contacted by the Wilsons again as one machine was slow at making coffee. When we collected the machine they were extremely rude to our driver. On inspection of the machine we found that the pump was failing. It was the original unit from when the coffee machine was built and these pumps do eventually fail. We contacted Mr Wilson to inform him of the cost of repairing the pump which was £46.50 (excluding fitting and transportation). He immediately called us "crooks".

We offered to carry out the repair under warranty (even though this was not a warranty item) if he would apologise to us for his comment. He declined and instead became more abusive. We terminated the call and made arrangements for the machine to be returned unrepaired. Our driver refused to go back to their home due to their appalling treatment to him when he originally collected the machine so we sent the machine by courier. The Wilsons said the coffee machine suffered transit damage upon arrival. We have offered to pick up the coffee machine for inspection and repair it free of charge if the Wilsons would simply apologise. They have declined.

The Wilsons have since phoned our home with threats and demands for money at 3am and 4am every morning for weeks. We have recordings of these calls on file. We will not tolerate this kind of harassment. It is clear that the Wilsons can not be reasoned with when they are so intent on disrupting out business.

And you should also know that two other cases aired on this forum have yet to be resolved because:

Unfortunately Mr Machin will not permit us to collect his machine for inspection and free repair for items covered under warranty. We have a record of coffee counts for Mr Machin's machine. We do not know why he refuses to return the machine if his machine is not working and we can repair it free of charge.

On Nick Daly's machine we simply replaced a leaking steam valve that had failed. This machine had been thoroughly tested before it was returned, and once it was returned to Daly, he said it blew his electrical fuse in the home. We do not rewire or replace anything electrical when changing a steam valve as this is a mechanical part, no electrical wires or components were removed or touched. Naturally, we were keen to collect his machine and investigate the problem. We could not replicate the fault as the machine worked every time in our workshop and we tested it at our home. All of the electrical measurements taken from the components were indeed normal. We informed Mr. Daly that the likely cause was the electrical trip switch in his home and unfortunately there is very little we can do to resolve this.

These three complaints have transcended on this forum, fuelled by Wilson's untruths. We do think it is time to set the record straight. Our customer service is excellent. Complaints are readily resolved with cooperation, but seldom with abuse.

See what our customers are saying:
http://www.gaggia-service.co.uk/testimonials.htm"





Rather worrying op - you are right to be wary..

This is the whole thread
I haven't read it
http://www.amazon.co.uk/forum/coffee/ref=cm_cd_pg_newest?_encoding=UTF8&authToken=&cdForum=Fx38NSUWDB0312B&cdPage=1&cdSort=oldest&cdThread=Tx2DF2MV5XVW8OM

clarabelle12

I would normally check out anyone that I was using to do repairs extensively but perhaps naively assumed that Amazon had given me the correct details. When they responded that diagnostics were free I thought ' what have I got to lose?' - a great deal apparently!

hollydays

Read this :eek:
His company Italian imports Srl limited( uk)
US FUGITIVE



https://www.oig.dot.gov/library-item/31283
This is the same person

hollydays

"Sources in the United Kingdom report that U.S. fugitive MR X ( name removed for mse) has surfaced in the U.K., running a coffee machine service company.

According to those sources, the company's website is located here:

~https://www.gaggia-service.co.uk/contact_us.htm~ "

Quote taken from this website
http://www.roadracingworld.com

clarabelle12

Read this
His company Italian imports Srl limited

Blimey.
The first one is pretty similar to my experience - only I haven't coughed up the £300 for repair and won't either.

I googled - it says US fugitive!! :eek: