Storm Desmond, - loss of power claim

Steveseven

Hi Team
Sorry if this is one has been covered on the forum somewhere I didn't find anything so apologies if it has

My power's been cut – am I entitled to any compensation?

In England, Scotland and Wales, if severe weather means you're without electricity for 24 hours continuously (48 hours in some cases, depending on the impact and number of customers whose electricity has been interrupted), you're entitled to £70 compensation plus a further £70 for each additional 12-hour continuous outage. The total cap for payouts is £700. ect ect ... From the Money Saving Expert site.

I got this reply today...
"Compensation payment rules are in place for the electricity industry, where we, your network operator, have standards of service which we guarantee to you. During extreme events, it is accepted that exceptional circumstances can hamper our efforts to restore power and the standards of service reflect this. This is the case with Storm Desmond.

In extreme cases such as this, only customers without power continuously for 48 hours, starting when we can safely access our equipment, automatically qualify for compensation payments.

We understand that you may have experienced a loss of supply for a much greater period of 48 hours due to other factors outside of our control, however, whilst we completely sympathise with the situation you were placed in we can also confirm that supplies to our substations throughout the region were safely re-connected within the 48 hour period and as such we will not be making payments to our customers on this occasion

Whilst this may not be the answer that you had hoped for I am extremely proud of Electricity North West’s response to Storm Desmond. We worked around the clock to secure and restore supplies to our customers through repairs and by deploying one of the most extensive volumes of generation ever seen in the United Kingdom. The support we provided included catering vans that provided 22,000 free meals, proactive communication of information for our customers and provision of additional services to customers on our Priority Services Register who needed extra support.

Please do use this letter to assist should you wish to pursue this matter through other channels."

So Question, do I pursue this or just move on with other stuff.
:cool:

This did amuse me
Your claim

Unfortunately, as I will explain below, your circumstances do not qualify you for a payment, due to the extreme nature of the weather which was out of our control.

Fancy that, some one not being able to control the weather

Bluebirdman_of_Alcathays

What is it you're after?

Nathan94

Bluebirdman_of_Alcathays wrote: »

What is it you're after?

I believe the clue is in the OP's post where he asks if he's entitled to any compo

Nathan94

Steveseven wrote: »

Hi Team
Sorry if this is one has been covered on the forum somewhere I didn't find anything so apologies if it has

My power's been cut – am I entitled to any compensation?

In England, Scotland and Wales, if severe weather means you're without electricity for 24 hours continuously (48 hours in some cases, depending on the impact and number of customers whose electricity has been interrupted), you're entitled to £70 compensation plus a further £70 for each additional 12-hour continuous outage. The total cap for payouts is £700. ect ect ... From the Money Saving Expert site.

I got this reply today...
"Compensation payment rules are in place for the electricity industry, where we, your network operator, have standards of service which we guarantee to you. During extreme events, it is accepted that exceptional circumstances can hamper our efforts to restore power and the standards of service reflect this. This is the case with Storm Desmond.

In extreme cases such as this, only customers without power continuously for 48 hours, starting when we can safely access our equipment, automatically qualify for compensation payments.

We understand that you may have experienced a loss of supply for a much greater period of 48 hours due to other factors outside of our control, however, whilst we completely sympathise with the situation you were placed in we can also confirm that supplies to our substations throughout the region were safely re-connected within the 48 hour period and as such we will not be making payments to our customers on this occasion

Whilst this may not be the answer that you had hoped for I am extremely proud of Electricity North West’s response to Storm Desmond. We worked around the clock to secure and restore supplies to our customers through repairs and by deploying one of the most extensive volumes of generation ever seen in the United Kingdom. The support we provided included catering vans that provided 22,000 free meals, proactive communication of information for our customers and provision of additional services to customers on our Priority Services Register who needed extra support.

Please do use this letter to assist should you wish to pursue this matter through other channels."

So Question, do I pursue this or just move on with other stuff.
:cool:

This did amuse me
Your claim

Unfortunately, as I will explain below, your circumstances do not qualify you for a payment, due to the extreme nature of the weather which was out of our control.

Fancy that, some one not being able to control the weather

Storm Desmond occurred in December 2015

Here's a news article from about 6 weeks ago stating that no payments would be made. This news article appears to be be based on what was written on ENW's website at the time.
http://www.theguardian.com/uk-news/2016/jan/13/electricity-firm-retracts-compensation-pledge-storm-desmond-power-cuts

Steveseven

oh thats a shame, an edit is needed on this web site then.

Cant win them all...