Switchover problems

System

The OP expects that immediately the switch has gone through that everything will happen instantly. My gas is via an IGT, I have had switches where I have been paying 2 suppliers for 2 months after the switching date. Once the losing supplier has received confirmation of the transfer of supply and a closing reading then a final bill is raised which will roll back the meter reading. Patience my friend.

malrichvic

footyguy wrote: »

I very much doubt you are paying for the same gas twice.
e.g. do you have bills/statements from both suppliers covering the same period and the same metered usage?

Anyway, if you call National Grid on 0870 608 1524 (maybe tomorrow) they will be able to tell you who is officially supplying your gas currently.

Each energy supplier is taking a direct debit from my account not based on actual meter reading. I'm sure it will be sorted, but in the meantime it's me who has to cope with the cash flow!

PENNYPincher

We are having the same problem. I had texts from BG asking for my readings, which I replied to. I then had 2 e-mails, which I replied to, than an e-mail saying my readings could not be used due to a technical problem. This is oh, so familiar from my experience with BG years ago. I have asked them to cancel my contract and return me to EDF. I really wish I had not got involved with this.:wall:

malrichvic

Hengus wrote: »

The OP expects that immediately the switch has gone through that everything will happen instantly. My gas is via an IGT, I have had switches where I have been paying 2 suppliers for 2 months after the switching date. Once the losing supplier has received confirmation of the transfer of supply and a closing reading then a final bill is raised which will roll back the meter reading. Patience my friend.

That's my prayer ... Lord, give me patience, and make it quick!

Seriously, my concern is that British Gas thinks everything has gone through and no further action is needed, whilst Scottish Power is unaware that a transfer is meant to be happening. Neither company seems to be doing anything.

malrichvic

PENNYPincher wrote: »

We are having the same problem. I had texts from BG asking for my readings, which I replied to. I then had 2 e-mails, which I replied to, than an e-mail saying my readings could not be used due to a technical problem. This is oh, so familiar from my experience with BG years ago. I have asked them to cancel my contract and return me to EDF. I really wish I had not got involved with this.:wall:

If it wasn't for the fact that the electricity has already been successfully switched over to British Gas I would be cancelling my contract.

Wolf3

The MPRN is the same for both Scottish Power and Britiash Gas AND starts with a 7 so perhaps an IGT is involved.

IGT transfers can take a month or two for all parties to receive the information, as they aren't bound by the same Service Agreements as National Grid. This time is dependent on who the IGT actually is,
British Gas and are responsible for the transfer but will be awaiting confirmation from the IGT along with Scottish Power.

Nothing you can really do until this process is complete, i would raise a dispute if the confirmation takes longer than 2 or 3 months

malrichvic

footyguy wrote: »

I very much doubt you are paying for the same gas twice.
e.g. do you have bills/statements from both suppliers covering the same period and the same metered usage?

Anyway, if you call National Grid on 0870 608 1524 (maybe tomorrow) they will be able to tell you who is officially supplying your gas currently.

I have phoned the National Grid and been told that the property is not registered by either Scottish Power or British Gas.

Where now?

System

I still firmly believe that this is something that British Gas should be sorting out for you. I suggest that you make this a test of MSE CEC's Enhanced Collective Switch Support. When you spoke to National Grid did you give them your meter number or address? If the meter number is registered then there are what are known as 'shipper less' procedures. If they did an address search then it is possible that the meter is on the database but it is not linked to an address. As I say, this is one for British Gas to resolve.

You are not alone:

http://www1.xoserve.com/docs/DDJuly2011_ShipperlessAndUnregisteredSites.pdf

malrichvic

Hengus wrote: »

I still firmly believe that this is something that British Gas should be sorting out for you. I suggest that you make this a test of MSE CEC's Enhanced Collective Switch Support. When you spoke to National Grid did you give them your meter number or address? If the meter number is registered then there are what are known as 'shipper less' procedures. If they did an address search then it is possible that the meter is on the database but it is not linked to an address. As I say, this is one for British Gas to resolve.

You are not alone:

Thank you for your reply.
Sorry but the link (deleted) did not work.
British Gas says they can do no more. As far as it is concerned the switchover has taken place, even though my gas account with Scottish Power is still "live".
What is "MSE CEC's Enhanced Collective Switch Support", please? How do I access it?
When I spoke to National Grid my property is not registered with it. It does not exist in thier database. British Gas not interested as it says Scottish Power should have registered the property, not them.
Scottish Power has agreed to put a stop on future direct debits.
Where now?

MSE_Dan_L

malrichvic wrote: »

What is "MSE CEC's Enhanced Collective Switch Support", please? How do I access it?
?

Hi Malrichvic

As part of British Gas' collective contract, we asked it to set up a specialist team who'd be dedicated to handling queries in relation to our collective switch. The team has been specially trained and has privileged access to additional systems to try and fix glitches.

You can call it on 0800 975 9712.

I hope this helps and that it is able to help you resolve this issue.