Advance notice of Nectar Double Up in Sainsburys starts 30th March

Picasso7

I've got some conditional spend coupons. Does anyone know if they can be combined with double up vouchers please?

Venezia

Picasso7 wrote: »

I've got some conditional spend coupons. Does anyone know if they can be combined with double up vouchers please?

I used a £5 off £60 conditional spend coupon together with a £40 wine voucher this afternoon.

Kim_13

I abandoned the battery charger in the end. I'll just get a higher MAH one off Amazon for around the same money and save the grief. Got some DVD's with a voucher today and hopefully some clothes tomorrow (going to a different store with a better selection.) I have shopped in the store in the last year (albeit not nearly as much as the other store) so fingers crossed it works without a call to the helpline. I don't think I can remember my security questions, never mind the answers. Often I have 2 answers I could give and never remember which it is.

Today was the most disorganised I've ever seen a double up. Two customer service points but only one printer was working so effectively one. Then the vouchers don't work in accordance with condition 13 (change from the voucher.) A guy wanted to spend 1p less than his voucher and was quite happy to forfeit the 1p, but they were going around in circles saying he had to spend more (which he didn't have to as per the condition.) He said he'd be quite happy to buy a pack of sweets (also fine as per the condition) but they said he couldn't do that, it had to be from his category. Then he was saying he wanted a refund and finally they got their own T&C's right, saying he couldn't have one. The supervisor came and said the same thing, before they tried phoning another store (which evidently didn't answer.) Eventually they put it through, acting as though they were doing him a favour (without giving the change, which the condition says you can have in cash in his situation.) CS staff not knowing the T&C's is bad enough but a supervisor! Never seen anything like it.

I feel it'd have been resolved quickly if the guy had read the T&C's himself and got a booklet to point out the relevant condition. The queue was getting quite ridiculous (not helped by the printer situation) and I was going to step in but the person I was with thought it too embarrassing!

Westie123

I must be lucky in my local Sainsburys. I have used the double up on several occasions now without any problems. I always shop first to see if there is anything I want in the departments then take goods to customer services, let them figure out the best use of my points and the relevant category. That way if the voucher is not correct they have to sort it out or refund the points.

Froggitt

However much goodwill Sainsburys are generating with these offers, they are losing just as much with its shambolic implementation.

Forget vouchers, just allow points to count double at the till (upto whatever limit they want to impose) when purchasing with points anything from any department in the promotion.

Kim_13

Hassle free double up in another store today. Luck of the draw I guess.

No doubt if you could double up at the till for any department, there'd be a lower limit than is currently possible (via no restrictions on the number of categories you can utilise.)

nhsjules66

Hassle free for me too today found some clothes in the sale then went to customer service desk where they printed voucher for double points. I carried on with shopping and then put it all through main checkout and gained my money off petrol voucher as spent over £60.
So got clothes half price as in the sale then doubled up points to pay for some clothes and then saved over £5 on petrol so a great day.
Thanks

anamenottaken

silvercar wrote: »

Any way of finding where your home store is please?

My nearest store is a tiny local store, the big store I go to tells me they aren't my home store.

Other than that someone posted the idea that a card had to be used in the "home store" in the previous 12 months, has anyone seen this in writing in current Sainsbury's T&C?

Post #15 gives a quote which suggests only that you need, in the last 12 months, to have shopped in the store where you are redeeming the points, not that it has to be in one's "home store" or you will have to speak with the Nectar Helpline at the Customer Service Desk before you can proceed. It doesn't say you can't use it even in a store you haven't shopped in in the previous year.

Kim_13

I don't know why they invented this "home store" terminology. It's confusing as it suggests you can only have one, when really you have multiple (any store you've used the card in in the last year.)

This time around I've obtained coupons in two different stores, with no calls to the Nectar Helpline.

If "computer says no" though, even if it shouldn't be, the Nectar Helpline it is. Judging by recent experience, CS don't like overriding the till.

Froggitt

anamenottaken wrote: »

Other than that someone posted the idea that a card had to be used in the "home store" in the previous 12 months, has anyone seen this in writing in current Sainsbury's T&C?

Post #15 gives a quote which suggests only that you need, in the last 12 months, to have shopped in the store where you are redeeming the points, not that it has to be in one's "home store" or you will have to speak with the Nectar Helpline at the Customer Service Desk before you can proceed. It doesn't say you can't use it even in a store you haven't shopped in in the previous year.

Its part of the fraud checks e.g. if you had a stolen card, you dont know where the card hard been used previously, therefore it needs some checks eg whats your address, to validate the person.

I think the same applies when redeeming points ordinarily.