Logmein Software rip off

pappa_golf

correct my wife has a yrs membership at a gym , and has been once , it is clearly MARKED IN MY DIARY the renewal date and will be cancelled .


is this a UK company , and what method of payment was used?

debitcardmayhem

Contact your card issuer, mind you don't ever check online what is being charged before the bill arrives?

Tracker_Shaun

It is an US company but a global business with offices throughout Europe inc UK. Payment was taken through Visa credit card

takman

It said you have to give atleast 30 days notice in writing to stop auto renew. So you could have wrote them a letter the day after you took out the subscription, if you were worried about forgetting to cancel!

Tracker_Shaun

That's a good point apart from they don't tell you that at the time auto renew. Most companies provide you with a renewal notice, this one does not.

pappa_golf

Tracker_Shaun wrote: »

That's a good point apart from they don't tell you that at the time auto renew. Most companies provide you with a renewal notice, this one does not.

maybe that is not needed under the laws of the US of A ?

NiftyDigits

Goodness me...to what service were you subscribed?

shaun_from_Africa

NiftyDigits wrote: »

Goodness me...to what service were you subscribed?

I'm guessing that the OP is using LogMeIn Central which is currently priced at £349 and in their opening post have rounded the figure up to £350.
https://store.logmein.com/buy/#/landing/central

I use LogMeIn pro (I tried Teamviewer but for some reason the company I work for has this as a blocked service when using their IT system).
I pay using Paypal and although it's an auto renew service, it's easy to cancel this before the payment is taken.
This is what I did earlier this year and when I was contacted by a LogMeIn rep asking why, I told them that I found the price increase from last year too much and they allowed me to renew at last years price. It seems that this is fairly common with them.

Tracker_Shaun

Yes it was Logmein Central, up to 25 users is now £349, it has gone up from £199 last year and I only have 8 computer accounts. They have offered me a 10% discount. I have requested a full refund and to cancel my account, I am waiting to hear back from them.

I_have_spoken

Probably best to try a charge-back via your CC provider