BBC Iplayer suddenly wont work on Sony smart TV

lindens

I have a Sony TV - a smart TV the 4K ones.
Suddenly over the last fortnight Iplayer doesn't work, I try and watch a programme (any programme) and the circle twirls for a while and I get a message stating there is a technical fault.
It works Ok on the ipad and other tablets in the house
Am I guessing that the BBC or Sony have changed something making them non-compatible?


Very annoying as I need to watch the Last War and Peace episode and it's going to disappear before long.
May have to watch it on the tablet I suppose.


Anyone else having this issue, or got any ideas please?

grumpycrab

Check the wifi setup instructions. (assuming it connects via wifi rather than cable).

lindens

Yes its wifi. what am I checking for? Netflix and youtube work for example, the wifi works, just not iplayer

justaquestion

Possibility that iplayer may have been updated and that version no longer works.


To be honest adding one of those Nowtv boxes that you can get in Tesco is a far better option, and have a far better GUI, you can see it much easier.

ballyblack

Try 'Settings'

'Network'

'Refresh Internet content'

lindens

ballyblack wrote: »

Try 'Settings'

'Network'

'Refresh Internet content'

tried that 100 times at least
thanks

lindens

Just to add - we have a free sat box as well as the smart TV. i may just have to connect that to the internet and use it that way. Bit of a palaver just for iplayer esp if its a temp problem, but there you go

Rodders53

Check if your model is listed as iPlayer certified?
http://iplayerhelp.external.bbc.co.uk/tv/Sony

Check with Sony Community / Support https://community.sony.co.uk/t5/english-community/ct-p/en

Let the BBC iPlayer team know (with precise TV model number and a note of your ISP provider for diagnostic purposes). Only after having looked and searched their help section for similar issues (they may be aware of a problem?)... http://iplayerhelp.external.bbc.co.uk/tv/connected/freeview/help/contact

adonis

[QUOTE
To be honest adding one of those Nowtv boxes that you can get in Tesco is a far better option, and have a far better GUI, you can see it much easier.[/QUOTE]

A Now TV box needs an account that has to have a payment card attached, a KODI box would be another option.

iammumtoone

A Now TV box needs an account that has to have a payment card attached, a KODI boxKODI would be another option.

My now tv doesn't have a payment card attached. I can't remember if I set it up without a card or if I had to go into my account afterwards to remove it.

Now tv is much more user friendly than a KODI box you can't really compare the two. I have a KODI box but still use now tv for ease of use, for the free to view catch up channels.

adonis

I have Now tv on my smart tv, I will have to try adding then removing a card.