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Fix & Fall also about to end please help!
My query is a bit different in that I have decided to switch to Ovo and have started the process, but have just received an email from British Gas to say I will incur penalties of £30 for gas and £30 for electriciy if I switch before 31 March 2016. I have checked and double checked and read on the Ofgem website and spoken to someone at British Gas who said I was within the time slot that I could chancge of 42-49 days. Why am I being told in an email from British Gas that I can't switch? Who is giving me the correct advice? TIA
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My query is a bit different in that I have decided to switch to Ovo and have started the process, but have just received an email from British Gas to say I will incur penalties of £30 for gas and £30 for electriciy if I switch before 31 March 2016. I have checked and double checked and read on the Ofgem website and spoken to someone at British Gas who said I was within the time slot that I could chancge of 42-49 days. Why am I being told in an email from British Gas that I can't switch? Who is giving me the correct advice? TIA
Ofgem trumps the supplier
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it took British Gas 5 days to get back to me after I had asked the question of them online and filled out their Contact Us online enquiry form, so when I hadn't heard from them, I decided to read up on my rights on Ofgem and they said it was 42-49 days that they have to let you know that your tariff is comeing to an end and you can switch any time during this period to a new supplier. I also phoned British Gas and they said I could switch, but then I finally get this email answer telling me I had to wait and the new switching period of 42-49 days only applied to new tariffs, I thought the Ofgem ruling was made brought in in 2013? They don't make it easy for you, do they?0
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Ask the forum's BG Rep Matt to help. The contact details are:
Taken from this post https://forums.moneysavingexpert.com/discussion/5415092 but ignore the phone number as that is for the MSE collective help teamIf you need any help, just email talktous@britishgas.co.uk, including your MSE username & MSE Forums in the subject heading.0 -
I would raise a formal complaint so that the person who sent the e-mail gets some training.
Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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I was thinking the same Molerat.0
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