Seller reckons their kid bid on my auction.What to do?

soolin

I get fed up with the 'my kid, my cat or my dead aunt bid' excuses and take a hard line. personally I would give the buyer two options, politely ask them to pay your fees in full, plus if you want the fees by paypal add that fee on as well, if they decline then wait until day 7 and open a full NPB dispute.

Be polite to the buyer, explain that as you are sure she/he understands you have lost out due to their security lapses and will therefore follow the ebay guidelines to open the dispute to reclaim your fees...DO NOT even consider a mutual for one moment.

I know a lot of people think it is amusing that children can supposedly get through several screens and commit to buy an item, I don't see the funny side at all. Maybe the parents will find it very amusing if their child gets into the bank account and transfers money across to somewhere ...but I doubt it somehow. It worries me a lot that some people have such lax security on their home computers that children can 'play' completely unsupervised like this with passwords apparently available.

steviebabes

Tell them that if their child can get into ebay they should teach them to get into paypal and pay for the stuff!

sarahmoon_2

Just wanted to say that I left ebay "open" on the computer and went away to do something, a couple of days later I got an email saying I had won a t-shirt that I hadn't bid on. My daughter had done it "for fun" so it does actually geniunely happen, she had only put one bid in and it went for that bid.

Rosemary7391

It is their lookout. You shouldn't lose out for their lax security! I would say ask them to pay your fees, and take it as a warning to increase their security - if a kid can get in, they've no chance if someone actually wants to nick thier bank details, or anything else they keep on their computer.

frivolous_fay

sarahmoon wrote: »

Just wanted to say that I left ebay "open" on the computer and went away to do something, a couple of days later I got an email saying I had won a t-shirt that I hadn't bid on. My daughter had done it "for fun" so it does actually geniunely happen, she had only put one bid in and it went for that bid.

Very much depends on the age of the child!

I've heard of people saying their cat bid... :rolleyes:

pseudopensioner

Hintza wrote: »

Give em a neg for poor parenting skills....;)

PMSL whilst applauding Hintza's sentiments:D

sammyy

Thanks for the advice guys.While I'm really tempted to go with Hintza's suggestion I've emailed her to see if she wants to mutually withdraw and will file a npb.

tomstickland

Really, they should buy the item anyway, since a bid has been received from them.
I've bid on two items before, won both of them, so relisted the unwanted item.

Hintza

sarahmoon wrote: »

Just wanted to say that I left ebay "open" on the computer and went away to do something, a couple of days later I got an email saying I had won a t-shirt that I hadn't bid on. My daughter had done it "for fun" so it does actually geniunely happen, she had only put one bid in and it went for that bid.

So hopefully you bought it and deducted double the amount from her pocket money and grounded her for a month (just for fun of course).

If your child does something wrong it is your responsibilty to take the necessary action to ensure they learn from that mistake.

samanthaknd

it is possible although my 2 have never done it.
as i check the box saying sign in for 24 hours. So it is likely the truth.