Dreams Beds

kully300

i purchased a bed and mattress from Dreams in January 2016 and it was delivered last week. it has been discovered that the bed it faulty. dreams have offered to give me a different bed or replace it with the same one purchased but i would have to wait until april 2016 as they currently do not have any stock.

i contacted Dreams today to advise i would like to cancel the purchase and return the goods as they are not fit for purpose and that i cannot wait another 2 months for a bed. they have now advised me they will refund me for the bed but not the mattress as there is no fault with the mattress, however i bought both products together and the mattress is of no use without the bed.

is what they are saying correct. I am really stressed with the situation.

thanks

wealdroam

kully300 wrote: »

i purchased a bed and mattress from Dreams in January 2016 and it was delivered last week. it has been discovered that the bed it faulty. dreams have offered to give me a different bed or replace it with the same one purchased but i would have to wait until april 2016 as they currently do not have any stock.

i contacted Dreams today to advise i would like to cancel the purchase and return the goods as they are not fit for purpose and that i cannot wait another 2 months for a bed. they have now advised me they will refund me for the bed but not the mattress as there is no fault with the mattress, however i bought both products together and the mattress is of no use without the bed.

is what they are saying correct. I am really stressed with the situation.

thanks

If the bed and the mattress were not purchased as a single item, then am not sure that Dreams do have to refund on the mattress too.

Why is keeping the mattress such a problem?

You have told us that you can't wait two months for a replacement bed, so presumably, if you get a refund on the faulty bed, you will be buying another from elsewhere pretty soon.

Just make sure your replacement bed is the right size for your 'nearly new' mattress.

Poppie68

Does the fault render the bed unusable? If not April is not far off so surely it's worth waiting for a replacement of the bed you want?

If it's unusable get a refund and use your new non faulty mattress on a new bed of your choosing.

LilElvis

Has the mattress still got its protective wrapper round it?

kully300

Hi there. Yes it's still in the wrapping

FOREVER21

Did you order the goods on line?

What date did you receive the goods?

Under the Consumer Contracts Regs, you can cancell an order up to 14 days from receipt of the goods,, for a full refund.

You may however have to pay the return costs, but this information should be included in their t & c and would not be applicable to the faulty item only the mattress.

If you are still within 14 days of delivery you should e-mail them and tell them you want to cancell the order.

wealdroam

FOREVER21 wrote: »

Under the Consumer Rights Act 2015, if you have had the goods less than 30 days you have the right to return them for a full refund.

Only if the goods do not conform to contract.

There has been no suggestion yet that the mattress is other than perfect.

FOREVER21

wealdroam wrote: »

Only if the goods do not conform to contract.

There has been no suggestion yet that the mattress is other than perfect.

The goods do not have to confirm to contract.

The Comsumer Contract Act replaced the distance selling act and gives consumers the right to cancell an order placed on line for any reason.

Wealdroam I think you might have been referring to my edited post��

wealdroam

FOREVER21 wrote: »

The goods do not have to confirm to contract.

What??

FOREVER21 wrote: »

The Comsumer Contract Act replaced the distance selling act and gives consumers the right to cancell an order placed on line for any reason.

Firstly, The Consumer Protection (Distance Selling) Regulations 2000 were replaced by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Secondly, this is not a 'distance sale' - at least, we haven't been told that it is.

Thirdly, a consumer has no statutory right to cancel a an order placed in a shop unless the goods are faulty.

FOREVER21 wrote: »

Wealdroam I think you might have been referring to my edited post��

I was referring to what I quoted from your post.

FOREVER21

wealdroam wrote: »

What??



Firstly, The Consumer Protection (Distance Selling) Regulations 2000 were replaced by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Secondly, this is not a 'distance sale' - at least, we haven't been told that it is.

Thirdly, a consumer has no statutory right to cancel a an order placed in a shop unless the goods are faulty.



I was referring to what I quoted from your post.

Where does it say it was not a distance sale? Dream beds have a web site. I have asked the Op to clarify the point of sale.

wealdroam

FOREVER21 wrote: »

Where does it say it was not a distance sale?

Please re-read my post.


Edited to add:
Once again you have edited your post after I have quoted it.