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word starter 2010 not printing

suzy_g
suzy_g Posts: 734 Forumite
Part of the Furniture 500 Posts Combo Breaker
in Techie Stuff
Hi my printer is working ie I can print things from the net, but today I wanted to write a letter, I used microsoft word but every time I pressed Print I get a box saying .. now loading a preview file.. and is stays for a few minutes and no print? any ideas what is going wrong thanks.
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Comments

  • grumpycrab
    grumpycrab Posts: 5,043 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    edited 22 February 2016 at 4:30PM
    Start Word starter 2010 (without selecting a document - blank page is the default) and click File then Print. Is the correct printer listed? (assuming it doesn't lock up loading preview file).
  • suzy_g
    suzy_g Posts: 734 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    yes it is the correct printer?
  • grumpycrab
    grumpycrab Posts: 5,043 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    suzy_g wrote: »
    yes it is the correct printer?
    That's a good sign! Assuming the printer is displayed as Online, try Printer Properties -> Main -> untick Preview before Printing (wild guess). Print the blank sheet...
  • suzy_g
    suzy_g Posts: 734 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I went into properties there is a little box that says preview, but it can not be ticked or un ticked. You would think it would be easy to write a print a simple letter :(
  • grumpycrab
    grumpycrab Posts: 5,043 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Was it ticked or unticked?

    Close Word. Click Start and where you see Word Starter right-mouse click it and "Run As Adinistrator". Try the whole lot again...
  • suzy_g
    suzy_g Posts: 734 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    That didn't work I leaving it for now as this has been going on all day like I said it prints from the net
    I was hoping someone would say yep that happen to me just do this
    thank for trying grumpycrab
    I may try again later
  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
    1,000 Posts Combo Breaker
    micrsoft PDF printer set as default?
    Save a Rachael

    buy a share in crapita
  • suzy_g
    suzy_g Posts: 734 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    micrsoft PDF printer set as default? do you mean set it as default?
  • grumpycrab
    grumpycrab Posts: 5,043 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    suzy_g wrote: »
    micrsoft PDF printer set as default? do you mean set it as default?
    No - check its NOT set as default (but the printer above appeared to be the correct one).
  • suzy_g
    suzy_g Posts: 734 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    No its not, as I said I can use my printer but cannot print word documents
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