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word starter 2010 not printing

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Hi my printer is working ie I can print things from the net, but today I wanted to write a letter, I used microsoft word but every time I pressed Print I get a box saying .. now loading a preview file.. and is stays for a few minutes and no print? any ideas what is going wrong thanks.
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Comments

  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    edited 22 February 2016 at 5:30PM
    Start Word starter 2010 (without selecting a document - blank page is the default) and click File then Print. Is the correct printer listed? (assuming it doesn't lock up loading preview file).
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • suzy_g
    suzy_g Posts: 731 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    yes it is the correct printer?
  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    suzy_g wrote: »
    yes it is the correct printer?
    That's a good sign! Assuming the printer is displayed as Online, try Printer Properties -> Main -> untick Preview before Printing (wild guess). Print the blank sheet...
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • suzy_g
    suzy_g Posts: 731 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I went into properties there is a little box that says preview, but it can not be ticked or un ticked. You would think it would be easy to write a print a simple letter :(
  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Was it ticked or unticked?

    Close Word. Click Start and where you see Word Starter right-mouse click it and "Run As Adinistrator". Try the whole lot again...
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • suzy_g
    suzy_g Posts: 731 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    That didn't work I leaving it for now as this has been going on all day like I said it prints from the net
    I was hoping someone would say yep that happen to me just do this
    thank for trying grumpycrab
    I may try again later
  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
    1,000 Posts Combo Breaker
    micrsoft PDF printer set as default?
    Save a Rachael

    buy a share in crapita
  • suzy_g
    suzy_g Posts: 731 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    micrsoft PDF printer set as default? do you mean set it as default?
  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    suzy_g wrote: »
    micrsoft PDF printer set as default? do you mean set it as default?
    No - check its NOT set as default (but the printer above appeared to be the correct one).
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • suzy_g
    suzy_g Posts: 731 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    No its not, as I said I can use my printer but cannot print word documents
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