Carphone warehouse refund

michael00

Hi
On the 30th of December I purchased an phone online of Carphone Warehouse to be delivered in store.Next day I found a better deal and emailed them to cancel the order.They said that the order was already processed and it will take about 14 days to process the refund.My problem is that not even now I haven't received my money back(they only started processing the refund on the 4th of february).I keep on contacting them and they said that I should've received my cheque by today but if it's not here to contact them.I think it's appalling customer service to make a customer wait almost 2 months for a refund.
My question is where I can complain about them as its starting to be an absolute joke?
thank you

grumbler

What do you want to achieve by complaining?

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}

Resolver, free online complaints tool - Money Saving Expert

To get the money back faster you can try contacting your bank:

• Visa, Mastercard & Amex Chargeback

AJXX

grumbler wrote: »

What do you want to achieve by complaining?

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}

Probably his refund?

OP could have been a little more careful and shopped around before placing his order with CW and then changing his mind, but ultimately he is entitle to a refund.

I think 2 months is definitely taking the **** but we don't know all the ins and outs.

OP - The link posted by grumbler is a good start - official complaint raised with them should do the job, if not try going through the bank.