We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

EE £10 Talk&Text package

Options
Hi

Having (finally) decided to maybe take the plunge and get shut of my landline, which I've kept out of inertia to do anything about it (!) I am trying out the EE £10 Talk&Text package on my mobile, as I think this may be a good option for me. I don't bother with internet, access the one at my local library if I need on (like now!)

Went into my local EE shop on Tuesday, spoke to an assistant there, would have seemed quite clear that Im not 'mobile savvy', if it works great, but I'm not up to speed with dMb's, or anything of the stuff that maybe younger ones are!

They gave me the new SIM, told I could keep my present number, I paid for it, and was told to wait till my 'signal got low' and it would come up on screen that I had a low signal, then it would be safe to transfer my new SIM onto my phone.

Trusting them to know what's what, I waited till yesterday to do his, but, with still the signal being quite high, and no 'low signal' message, I went back in again.

The assistant there put my new SIM in and said it would be fine.

Got a text to say I was now on the £10 package. Then had some phaffing before figuring out to text 150 for my balance, and then you get a balance display of 0.00 and a run down of minutes used on phone, and the bit about unlimited texts.

My question is; is the bit about waiting for low signal correct, or were they just messing about with a customer, who was not 'savvy'?

And am I the only 'thick' person who needs these things spelling out??!! :huh:

And I also tried out the phone call bit, and was told by automated message "sorry but you don't appear to have enough credit to make calls", YET when I rang my landline number, and picked up the receiver to simulate making a call to someone else, it worked!!

Very confusing information given out ........

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ...My question is; is the bit about waiting for low signal correct,
    Sounds like rubbish to me.

    Was your old SIM with EE PAYG? If so, I don't see why a new sim was needed.

    And why EE with this 'pack'?
    For the same £10 you can get unlimited minutes and texts.
    Or you can get the same 250 minutes for no more than £5.
    Very confusing information given out ........
    The only they can do well in stores is to sell overpriced products that nobody needs.
  • I got rid of my landline the moment the mobile operators dropped the standing charge. I've saved a 4-figure sum in the intervening years.
  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Trusting them to know what's what, I waited till yesterday to do his, but, with still the signal being quite high, and no 'low signal' message, I went back in again.

    The assistant there put my new SIM in and said it would be fine.

    Got a text to say I was now on the £10 package. Then had some phaffing before figuring out to text 150 for my balance, and then you get a balance display of 0.00 and a run down of minutes used on phone, and the bit about unlimited texts.

    My question is; is the bit about waiting for low signal correct, or were they just messing about with a customer, who was not 'savvy'?

    And am I the only 'thick' person who needs these things spelling out??!! :huh:

    And I also tried out the phone call bit, and was told by automated message "sorry but you don't appear to have enough credit to make calls", YET when I rang my landline number, and picked up the receiver to simulate making a call to someone else, it worked!!

    When the assistant said "low signal" they probably meant 'no signal'. I don't know why they didn't simply say that though. :)

    EE encourages its PAYG customers to buy weekly or monthly packs. Details at http://shop.ee.co.uk/price-plans/pay-as-you-go/about-packs.

    IMHO they're not very good value.

    If you have a 3G phone you might find Life Mobile better value. Less than a fiver for 500 minutes, 500 SMS and 500 MBytes a month.
  • Thanks for the above replies guys :-)

    If they were just 'winding me up' re: low or no signal comment, its hardly what you consider professional. I am not a 'savvy' phone customer, but as such shouldn't be having things done, perhaps for the sake of a joke, at my expense.

    I have worked in retail and whilst you may comment afterwards re; customers, taking the mickey out of them whilst there isnt the best work ethic.

    I decided for the SIM Talk&Text package, as I am already with EE, previously was with Orange, and wanted to keep my number, save having all the phaff of having to notify people of changes. For what I am currently paying for a BT landline, think this would suit me, as at the moment only use my mobile for texting really anyway, no internet, hardly make any calls .......

    Having handy talk minutes, and unlimited texts, without shelling out for line rental for something just being 'sat there', seems to be okay for me.

    I'm always wary of firms I have not heard of (Life Mobile or giffgaff) , in case they go under, etc, and then you could end up stuck.
  • sdduk
    sdduk Posts: 1,440 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Thanks for the above replies guys :-)

    If they were just 'winding me up' re: low or no signal comment, its hardly what you consider professional. I am not a 'savvy' phone customer, but as such shouldn't be having things done, perhaps for the sake of a joke, at my expense.

    I have worked in retail and whilst you may comment afterwards re; customers, taking the mickey out of them whilst there isnt the best work ethic.

    I decided for the SIM Talk&Text package, as I am already with EE, previously was with Orange, and wanted to keep my number, save having all the phaff of having to notify people of changes. For what I am currently paying for a BT landline, think this would suit me, as at the moment only use my mobile for texting really anyway, no internet, hardly make any calls .......

    Having handy talk minutes, and unlimited texts, without shelling out for line rental for something just being 'sat there', seems to be okay for me.

    I'm always wary of firms I have not heard of (Life Mobile or giffgaff) , in case they go under, etc, and then you could end up stuck.

    Life mobile will not go under because its owned by EE
    As for Giffgaff its owned by O2
    Life mobile do some really good deals and if you go though Uswitch some of there tariffs are even cheaper
    for £6mth you could have 1500 mins, Unlimited text, 1GB data
    Bargain.
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I decided for the SIM Talk&Text package, as I am already with EE, previously was with Orange, and wanted to keep my number, save having all the phaff of having to notify people of changes.
    You can port your number to any other network, and this is a very simple procedure.
  • If they were just 'winding me up' re: low or no signal comment, its hardly what you consider professional.[...] I decided for the SIM Talk&Text package, as I am already with EE, previously was with Orange, and wanted to keep my number [...]
    I'm always wary of firms I have not heard of (Life Mobile or giffgaff) , in case they go under
    Some points:

    1) They weren't "winding you up". It's true. You'd be switching from Orange to EE (both owned by EE). The switchover takes up to 24 hours, so you'd need to keep using the old Orange SIM, until the signal switches off, and that would be your cue to put the new EE SIM in, which would have your number.

    2) Life Mobile is actually EE Limited. Giffgaff is owned by O2. They won't "go under". There's a chance they might shut down, in which case you'd probably get transferred to either EE or O2.

    3) You could keep your number by moving to any network - whichever one provides the best deal for your usage.
  • thanks for the above information guys :)

    and thanks for the information regarding LifeMobile and giffgaff .....

    As I say, I'm not well up on phone companies, deals, etc, so any help is useful to me.

    And I do tend to go with the 'tried and tested' ......

    re: the 'winding up' comment, it would be helpful if they could spare 2 seconds just explaining this kind of thing. I'm sure they assume 'everyone' knows this stuff, but I for one don't, and I'm sure I'm not the only one!! ......
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.