EE staff tricked me in contract?


I just needed some advice and was hoping someone could help. I recently upgraded my contract in an EE store (Stratford Westfield). I asked the salesman for price of the Samsung s6 edge phone only on a 24 month contract, however he was not telling me. He kept stating a package which included the phone at 54.99 per month unlimited everything, and I would get a wireless adapter and a car internet device for free. After going through all the options (including iphone 6s, etc) I decided to go for the package as I needed a phone asap.
However, on my bill I later realised the phone contract was actually £40 per month and I was being charged for the devices separately at 7.50 per month each. It has been 2 months in and I have not even used any of the devices, the only reason I took them was because they were free. I feel like I have been tricked into paying for these devices please correct me if I am wrong, and is there anything I can do? I have called EE and they have told me to go in store but I wanted to get some advice before going there in case they do not allow to me to exchange / cancel the devices for which I am paying an extra £15 a month for!



  • grumbler
    grumbler Posts: 58,629 Forumite
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    edited 19 February 2016 at 6:27PM
    Fraz87 wrote: »
    ... please correct me if I am wrong,
    You agreed to pay £54.99 for the phone, "unlimited everything, ... a wireless adapter and a car internet device". Correct?

    You've got everything that you expected for the price you agreed to. Correct?

    It makes no difference whatsoever whether you pay £59.99 for the phone and get something for 'free' or you pay £40 for the phone and £19.99 for the rest.

    Next time do your research at home before going to a store, otherwise they will see you coming. Even better, avoid stores at all like the plague and do everything from home. And shop around before upgrading. You are likely to get a better deal as new customer elsewhere and, possibly, some cashback if you do everything online.
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