Foxstart PUA removal

50Twuncle

RumRat wrote: »

To find the profiles - Press Windows key + R or in windows 10 just the Windows key, then type in %APPDATA%\Mozilla\Firefox\Profiles\
The profile(s) will be in there.
Your user preferences are stored in there, so your problem may lay within.
I'm not saying that it will be a definitive solution, but, if you've tried all other suggestions, then it's worth a try.

Thanks - I have told him how to do it but think that he will find it easier to rebuild the laptop yet again
The ball is in his court as to what he does
I have also told him to be more careful with what he downloads (and from where)

pappa_golf

umm , users/appdata was the HIDDEN folder I told you about that had a temp directory.


try uninstalling firefox , then go to that DIR and delete firefox directory and CLEAN out the temp files from the temp folder


then go back to programme files (or program filesx86) and delete any firefox folders


EMPTY the recycle bin , run the malware programmes then reload firefox

50Twuncle

Thanks All - for your suggestions / input
He has now rebuilt (refreshed ?) the laptop which has got rid of the problem

Supatramp

RumRat wrote: »

To find the profiles - Press Windows key + R or in windows 10 just the Windows key, then type in %APPDATA%\Mozilla\Firefox\Profiles\
The profile(s) will be in there.
Your user preferences are stored in there, so your problem may lay within.
I'm not saying that it will be a definitive solution, but, if you've tried all other suggestions, then it's worth a try.

Why do people who sound as if they know what they're talking about, only give half the story?

I've just followed your suggestion, but what am I supposed to do when I get there? It's all goobledy gook to me, so why lead me/us so far, then leave us high and dry??

If you do know what you're talking about, and genuinely want to help, why not spell out the full solution?

pappa_golf

Supatramp wrote: »

Why do people who sound as if they know what they're talking about, only give half the story?

I've just followed your suggestion, but what am I supposed to do when I get there? It's all goobledy gook to me, so why lead me/us so far, then leave us high and dry??

If you do know what you're talking about, and genuinely want to help, why not spell out the full solution?

correct , however if you are not capable of understanding instrucions , take your PC to PC World


read: http://forums.moneysavingexpert.com/showpost.php?p=70176067&postcount=23