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Foxstart PUA removal

2

Comments

  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OK - My Dad has tried both of the suggestions (superantispyware and Reasoncoresecurity) - along with running Ccleaner and foxstart refuses to shift - any more suggestions before he rebuilds the laptop with a fresh build ?
  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
    1,000 Posts Combo Breaker
    clean the temp tiles
    Save a Rachael

    buy a share in crapita
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    He tells me that he has used Ccleaner - which does delete temp files !
  • hans_2
    hans_2 Posts: 420 Forumite
    Try a Forced Uninstall using 30 day trial of Revo Pro.
  • RumRat
    RumRat Posts: 5,080 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    50Twuncle wrote: »
    OK - My Dad has tried both of the suggestions (superantispyware and Reasoncoresecurity) - along with running Ccleaner and foxstart refuses to shift - any more suggestions before he rebuilds the laptop with a fresh build ?
    Why would you rebuild the laptop before you've tried a new profile or refreshing Firefox?
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • GunJack
    GunJack Posts: 11,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    50Twuncle wrote: »
    He tells me that he has used Ccleaner - which does delete temp files !

    !!!!!!!! If you don't do a windows disk cleanup immediately followed by ccleaner you won't get them all..each removes from certain locations, yes there's some overlap but not ALL..

    then, in order:-

    1. adwcleaner
    2. jrt
    3. mbam
    4. manually reset ALL browser's homepages and check for dodgy search engines also
    5. if still no joy, maybe, but only maybe, Combofix

    all those tools are available to download via bleepingcomputer...
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    RumRat wrote: »
    Why would you rebuild the laptop before you've tried a new profile or refreshing Firefox?
    We tried uninstalling Firefox and reinstalling - yesterday, with no success !!
  • RumRat
    RumRat Posts: 5,080 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    50Twuncle wrote: »
    We tried uninstalling Firefox and reinstalling - yesterday, with no success !!
    Did you delete the profiles when you uninstalled it?
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    RumRat wrote: »
    Did you delete the profiles when you uninstalled it?
    No - but surely, if a new profile is created - the PUA will still be on the C: drive ?
    Where, exactly does it reside ?
  • RumRat
    RumRat Posts: 5,080 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    To find the profiles - Press Windows key + R or in windows 10 just the Windows key, then type in %APPDATA%\Mozilla\Firefox\Profiles\
    The profile(s) will be in there.
    Your user preferences are stored in there, so your problem may lay within.
    I'm not saying that it will be a definitive solution, but, if you've tried all other suggestions, then it's worth a try.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
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