Newbie Needing help

marcarm

My question would be why did you wait till you got home to inspect the dress? Surely the time to inspect was in the shop before handing over any money, and if there were as many faults as you say there are, they should have been easily noticeable and you wouldn't have this situation now.

marliepanda

marcarm wrote: »

My question would be why did you wait till you got home to inspect the dress? Surely the time to inspect was in the shop before handing over any money, and if there were as many faults as you say there are, they should have been easily noticeable and you wouldn't have this situation now.

Especially as they signed a form to say they were happy with it...

marcarm

marliepanda wrote: »

Especially as they signed a form to say they were happy with it...

Exactly, it does sound like buyers remorse, or doing things in a hurry and now having problems.

If I were the OP, I would take the repairs offered. Chances are after a few glasses of wine on the day, any minor imperfections will be unnoticeable and then you can shove the dress into a box to be stored in the loft forevermore, at least that's what has happened to my wife's dress. 6 years it's been in there and never been moved.

paddyrg

In the end, you had a chance to inspect the goods before purchase, and even went so far as to sign that you were happy with them (which you may regret, but I trust you were not held hostage in the shop signing under duress).

Your best resolution is to work *with* the shop, not against. Their offers (credit note or free repair) seem quite reasonable in the circumstances, and surely you still want a (if not the) dress. Be aware that this is just one of the many elements that make up a wedding, your hassles are far from over, and amicable resolution will always stand you better than a battle.

naedanger

From the retailer's letter it seems clear they will not refund you unless they are compelled to do so.

Therefore if you want a refund it seems you will need to take them to court and prove on the balance of probability that the item was faulty and also that you (or your sister) never agreed to a repair.

I suggest you collect the item and photograph the faults. (I do not know what would constitute a fault but I doubt a few lose threads would. If there is any doubt about whether or not the dress was of satisfactory quality then you should consider getting an expert opinion – presumably from another dress maker.)

I suspect the court will also want an explanation of why you did not notice the faults when you inspected the item in the shop. I think this is a key point you will need to counter.

You will also need to be sure that you can show on the balance of probability that you (or your sister as your agent) did not agree to a repair.

Personally I am not sure your chances of success will be that high, but obviously you know more about the case than me.

sheramber

bris wrote: »

This is true however it has not been stated that the repair was accepted by the sister, left in the shop may indicate this but clarification would be needed.


Lets say the repair was not authorised then the refund right is not something the shop can T&C out of and a refund is a legal entitlement at this stage.

The shop's letter says the op agrees after phone discussion with sister.

This was accepted by you following discussions between you and your sister on the phone and the dress was left with us