Vodafone refusing to refund me for phone not fit for purpose, please help.

ewanfrance

123 1a

ewanfrance

Update:
Leonardo on the On-Line chat has said all I have to do is call the refund team and they will refund me, so now they have to right, as I have it in writing that I will get a refund?

ballyblack

its a low budget £40 phone locked to vodafone

Get over the disappointment !!!


http://shop.vodafone.co.uk/shop/pay-as-you-go/vodafone-smart-speed-6-payg/sku87335


.

ewanfrance

smart prime 6, not smart speed 6, you'd know that if you read it properly.
It cost me £75, I don't know about you, but I don't like chucking money down the drain. If moneys nothing to you feel free to send me some yeah?

ballyblack

Anyways its a budget phone locked to Vodafone, you get what you pay for

ewanfrance

jeez what's your problem? I've got ripped off by Vodafone and I don't want to settle for a phone that's never going to be used. It's not just the total it's the principle.

ballyblack

if buy a budget phone that is locked to Vodafone that is is what you get!

a phone LOCKED to vodafone!




.

ewanfrance

Well if I buy a 500 pound phone that's locked to Vodafone, I expect to be able to unlock it if I want to, if it is a model that can be unlocked.
So the only difference is the price right?

If I buy a budget phone that is unlockable that is what I expect to get.

forgotmyname

Your expectations may exceed the facts though.

Instead of moaning about it maybe you need to look harder into the unlocking?

They can be unlocked. What is a pain is the Voda branding that may always niggle you.

ewanfrance

I'm honestly not just moaning about it because I feel like it.

I have done everything I can to get this phone unlocked including going to the manufacturer directly, and even using third party ebay sellers who can find the codes, however due to the unit being a replacement, the IMEI is not stored on the database as the phone is not a brand new replacement.

The unlocking team at Vodafone have told me the phone is unlocked, however it isn't, and I have sent them proof of this and shown this in store.

The problem is that the phone can't be unlocked, not that I haven't tried.

ewanfrance

And as you just proved my whole argument there by saying
"They can be unlocked"

Because yes they can. However my individual model can't, so I think a refund is completely fair.