new passport for my son, details enetered incorrectly and no refund!???

eproctophilia

tykesi WHAT ARE YOU TALKING ABOUT, you write that as if I wrote that post last year? I called the helpline and they went through the application with me.

eproctophilia

benjus You're correct, thank you

Hasbeen

Ok so not a scam, just your mistake.

And has been pointed out in this country BRITAIN you need to apply for a British passport.

Have you reapplied and was it correct? if not yet, suggest going to post office and using their check and send service where they will check all is correct.

Good luck with refund.

Interesting user name though? but each to their own. LOL

Poppet18m

My partner applied for my sons passport when he was baby, we are a couple but not married but as my son has my partners surname I thought there would be less issues for him applying for it. Even though we paid for the check & send service at the post office, the passport office still got in touch with me.
I had to provide written consent to the passport office saying I authorised my partner (sons dad) to apply for my sons passport. They explained that mothers have more rights than the father not sure why as we are both parents apparently it was something with stopping fathers taking the child abroad without mothers consent. I thought this was a little unfair as it seemed they were saying it was ok for the mother to take without the father knowing. I never got a refund either for paying extra for the check & send, the post office apparently should of picked up on it

tykesi

eproctophilia wrote: »

tykesi WHAT ARE YOU TALKING ABOUT, you write that as if I wrote that post last year? I called the helpline and they went through the application with me.

Apologies OP, my mistake. I've deleted the post so as not to confuse other members.

eproctophilia

Poppet18m wrote: »

My partner applied for my sons passport when he was baby, we are a couple but not married but as my son has my partners surname I thought there would be less issues for him applying for it. Even though we paid for the check & send service at the post office, the passport office still got in touch with me.
I had to provide written consent to the passport office saying I authorised my partner (sons dad) to apply for my sons passport. They explained that mothers have more rights than the father not sure why as we are both parents apparently it was something with stopping fathers taking the child abroad without mothers consent. I thought this was a little unfair as it seemed they were saying it was ok for the mother to take without the father knowing. I never got a refund either for paying extra for the check & send, the post office apparently should of picked up on it

Thanks for the comment, I guess that makes sense about stealing the child but you wouldn't think that when applying and yeah the post office should have picked that up and I think you should have got a refund. I am awaiting a call from the resolution centre about my case. My documents haven't been sent to the examiner yet. Will update with their response.


Yes it was my mistake but I thought an advisor would be giving me correct advise when we filled it out together...

benjus

Just on the subject of the application process - there are different processes for applying in the UK and overseas. If you go through the UK process then you need to supply a UK address AND declare that the person applying for the passport is physically present in the UK.

With the overseas process, AFAIK you need to use the address where the child lives, and the paperwork, photos etc would need to be sent directly from Japan to the UK passport office. The passport will then be sent directly to the address in Japan via international courier. The overseas process is more expensive than the UK process, and you also need to pay for the courier. You can fill in the form online from the UK, but the mother would need to print it out, sign it and send it to the passport office with the photos and documentation.

eproctophilia

thank you benjus. that is really helpful. thanks for taking time on this.

Pollycat

eproctophilia wrote: »

thanks for your replies. pollycat, 2 men at the call centre in Liverpool and bangor. Do you know differently?

No, I don't know differently, I'm just not sure that someone on the end of a government helpline would tell you that.

eproctophilia

i got a call from resolution team in liverpool, number is 02034508877 they passed my issue onto complaints and asked me to supply telephone record and said should get refund as their mistake.