Over to you E-on

FOREVER21

I switched to Eon via MSE collective, then Eon introduced their own v19 fixed for a year so switched again saving money of course.

Now the Energyhelpline have brought a deal with E-on fixed for 1 year. On this I can save £41 and get a further 2month fix., without paying any exit charge.

Question is do I go for this or wait and see if Eon respond with a cheaper v21 ?
This switching business has become a full time occupation.

[Deleted User]

v19 is a good tariff in my opinion but if you can save another £41 through Energyhelpline then that's even better.
I have switched twice already this year through my Eon account, first from 2yr v5 over 60s through v17 and then again to v19 but I can't see any further reductions with v21. If there are then you can change within Eon to a cheaper tariff later.

Former_E.ON_Company_Representative:_Malc

FOREVER21 wrote: »

I switched to Eon via MSE collective, then Eon introduced their own v19 fixed for a year so switched again saving money of course.

Now the Energyhelpline have brought a deal with E-on fixed for 1 year. On this I can save £41 and get a further 2month fix., without paying any exit charge.

Question is do I go for this or wait and see if Eon respond with a cheaper v21 ?
This switching business has become a full time occupation.

As you know FOREVER21, there are no exit fees for moving from one E.ON tariff to another. This includes the collective tariffs we've been involved with. If we were to bring out a more interesting tariff sometime down the line, you could move to that without picking up a fee.

With collectives, though, you'll need to apply via the site offering them. We're not allowed to promote them or switch customers to them. Similarly with the website, collective tariffs won't be on there either.

Hope this is of interest.

Malc

Former_E.ON_Company_Representative:_Malc

Deleted_User wrote: »

v19 is a good tariff in my opinion but if you can save another £41 through Energyhelpline then that's even better.
I have switched twice already this year through my Eon account, first from 2yr v5 over 60s through v17 and then again to v19 but I can't see any further reductions with v21. If there are then you can change within Eon to a cheaper tariff later.

Spot on warhead. Seems like you're right on top of things. As above, the thing to be aware of with collective tariffs, you need to apply for these through the sites offering them. We can't promote, market them or switch anyone to these tariffs. It's the same with our website, they won't appear on there either.

Hope this is of interest.

Malc

peter.collins443

Transferred to Eon late last week had nothing but problems since. Its like jumping out of one fire into another...
Was told by Eon I was moving to them on the 12th but according to my old supplier I moved on the 11th
Rang Eon on Friday to give them my start readings which took ages as I was told by a customer operative they could not input my readings as my account was not active.
Rang again at one pm they took the start readings ...
On Sunday I checked my online account my gas readings are showing but my electric readings were not showing...
Checked again on Monday the electric readings are not showing, tried to input the readings manually but the system refused to accept them.
Rang Eon again was informed by a customer support operative they had the readings but the readings may take another 24 hours to show put on hold during this process for 20 mins.. In that time I sent an email to Eon as an official complaint re poor service....... still waiting for a response....
Checked my account tonight (Tuesday 16th) the readings are still not showing....

Also asked when my readings would be passed to my old supplier and was not given a reply

Its time companies such as Eon and others sorted out their customer support or were closed down by the government.....

Will wait a further few days to see if Eon gets its act together... Before I put a letter into the CEO..

peter.collins443

Storminmike1

E.ON_Company_Representative:_Malc wrote: »

As you know FOREVER21, there are no exit fees for moving from one E.ON tariff to another. This includes the collective tariffs we've been involved with. If we were to bring out a more interesting tariff sometime down the line, you could move to that without picking up a fee.

With collectives, though, you'll need to apply via the site offering them. We're not allowed to promote them or switch customers to them. Similarly with the website, collective tariffs won't be on there either.

Hope this is of interest.

Malc

Can you confirm that as an existing customer onV19 and thinking of moving to E.ON EHL Fixed 1 Collective Feb 2016 Paperless that no exit fees will apply? There are stories emerging with competitors that their T&Cs are being amended in such a way as to charge an exit fee regardless of staying with the same supplier and not divulging it in an obvious way making their "cheaper tariff" notification misleading. First Utility is one that spring to mind

Having said that the saving is only £18.85 pa so you see the concern

Biscuit_Tin

Storminmike1 wrote: »

Can you confirm that as an existing customer onV19 and thinking of moving to E.ON EHL Fixed 1 Collective Feb 2016 Paperless that no exit fees will apply? There are stories emerging with competitors that their T&Cs are being amended in such a way as to charge an exit fee regardless of staying with the same supplier and not divulging it in an obvious way making their "cheaper tariff" notification misleading. First Utility is one that spring to mind

Having said that the saving is only £18.85 pa so you see the concern

Allow me to give you some assurances.

No supplier can change the terms of your contract to your disadvantage unless you agree to such variation.
(What can, and does, happen is that terms of new contracts may differ from terms of old contracts - so read them carefully)

Eon have already confirmed (and you will no doubt find it in their terms) that there is no early exit fee if you transfer from v19 or the Eon/MSE collective tariff to another tariff with Eon.

Storminmike1

Biscuit_Tin wrote: »

Allow me to give you some assurances.

No supplier can change the terms of your contract to your disadvantage unless you agree to such variation.
(What can, and does, happen is that terms of new contracts may differ from terms of old contracts - so read them carefully)

Eon have already confirmed (and you will no doubt find it in their terms) that there is no early exit fee if you transfer from v19 or the Eon/MSE collective tariff to another tariff with Eon.

Thank you for that

Wolf3

Transferred to Eon late last week had nothing but problems since. Its like jumping out of one fire into another...
Was told by Eon I was moving to them on the 12th but according to my old supplier I moved on the 11th
Rang Eon on Friday to give them my start readings which took ages as I was told by a customer operative they could not input my readings as my account was not active.
Rang again at one pm they took the start readings ...
On Sunday I checked my online account my gas readings are showing but my electric readings were not showing...
Checked again on Monday the electric readings are not showing, tried to input the readings manually but the system refused to accept them.
Rang Eon again was informed by a customer support operative they had the readings but the readings may take another 24 hours to show put on hold during this process for 20 mins.. In that time I sent an email to Eon as an official complaint re poor service....... still waiting for a response....
Checked my account tonight (Tuesday 16th) the readings are still not showing....

Had a similar issue with readings showing on online account, they weren't showing on account until 2 weeks after the switch.i was eventually given a reason, Eon had received and processed the readings however it takes at least 2 weeks, sometimes longer if their is an issue, for a 3rd party to validate the opening reading you have given. The don't show the readings on the account until this opening reading is confirmed and is part of the transfer process. Would be nice if there was some notice to this effect on the website.
As for the dates of the switch their both correct, Eon will take over the supply on the 12th and previous supplier final bill up to the 11th

Former_E.ON_Company_Representative:_Malc

peter.collins443 wrote: »

Transferred to Eon late last week had nothing but problems since. Its like jumping out of one fire into another...
Was told by Eon I was moving to them on the 12th but according to my old supplier I moved on the 11th
Rang Eon on Friday to give them my start readings which took ages as I was told by a customer operative they could not input my readings as my account was not active.
Rang again at one pm they took the start readings ...
On Sunday I checked my online account my gas readings are showing but my electric readings were not showing...
Checked again on Monday the electric readings are not showing, tried to input the readings manually but the system refused to accept them.
Rang Eon again was informed by a customer support operative they had the readings but the readings may take another 24 hours to show put on hold during this process for 20 mins.. In that time I sent an email to Eon as an official complaint re poor service....... still waiting for a response....
Checked my account tonight (Tuesday 16th) the readings are still not showing....

Also asked when my readings would be passed to my old supplier and was not given a reply

Its time companies such as Eon and others sorted out their customer support or were closed down by the government.....

Will wait a further few days to see if Eon gets its act together... Before I put a letter into the CEO..

peter.collins443

Hi peter.collins443 and welcome to E.ON. I'm sorry the switch is causing you problems. Thought it might help to let you know what happens when a supply changes hands.

Meter readings and other details are passed between the two suppliers and certain third parties like the regional distributors, meter operators, meter readers, national databases etc. This is done via a series of electronic messages. This is to let all those involved with your energy supply know about the changed circumstances. Although we're already supplying, it may be longer before all the information's in place.

One of the messages concerns the meter readings. They go to a third party who check they're in line with past usage at the property. Sometimes, they'll amend them depending on what information they already hold. The readings are then sent to both suppliers. We'll use the readings to open your account and the old supplier will use the same ones to close their account and send their final bill. This makes sure the same energy is only charged once.

Although we're supplying, whilst this is going on, it may not be possible to do certain things on your account. It'll affect online services too. Also, electric and gas data can transfer at different times. I suspect this is what's happening with your electricity readings.

Each switch differs and the actual time depends on how quickly we receive the information. I'd expect everything to be in place within a couple of weeks, may be sooner. Don't worry, once all's through, it'll be backdated to the time we started supplying. Similarly with the meter readings. They'll start from the supply change date and be the same as those the old supplier uses to close their account so you won't be paying any extra to them.

Sorry again for the delay peter.collins443 but hope this helps to explain what happens.

Malc

Former_E.ON_Company_Representative:_Malc

Storminmike1 wrote: »

Can you confirm that as an existing customer onV19 and thinking of moving to E.ON EHL Fixed 1 Collective Feb 2016 Paperless that no exit fees will apply? There are stories emerging with competitors that their T&Cs are being amended in such a way as to charge an exit fee regardless of staying with the same supplier and not divulging it in an obvious way making their "cheaper tariff" notification misleading. First Utility is one that spring to mind

Having said that the saving is only £18.85 pa so you see the concern

Hi Storminmike1

Yes, I can definitely confirm, there are no exit fees for changing between E.ON tariffs. This includes the collective tariffs we've been involved with.

As you're on our Fixed 1 Year (version 19) tariff now, you can switch to the E.ON EHL Fixed 1 Year Collective Tariff without picking up an exit fee. You will, though need to go through the switching site. We're not allowed to sell, promote or switch customers to a collective tariff. Collectives aren't on our website either.

Hope this answers your question Storminmike1.

Malc